Clinical Service Assistant

Company: Anthem, Inc.
Location: Colorado Springs
Posted on: June 12, 2021

Job Description:

DescriptionSHIFT: Day JobSCHEDULE: Full-timeYour Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.ResponsibilitiesThe Clinical Service Assistant is responsible for providing non-clinical administrative support to clinical associates, nurse managers and nurse leads in the nursing unit. Primary duties may include, but are not limited to: Supports systems, workflow, and reporting-related requirements of the unit. Identifies trends and opportunities for additional associate training on unit workflow and processes. Monitors unit workflow and processes and identifies opportunities for improvements. Provides administrative support to associates to help in identifying and resolving workflow and process issues. Assists leads and management with the implementation of new and existing non-clinical policies and procedures. Runs ad-hoc reports. Provides user acceptance training coordination on new systems and enhancements, and provides input on new unit procedures, policies and workflow related topics. Processes HIP alerts, routes facsimiles and coordinates dialer campaigns. Works with referral services associates to ensure seamless processes. Provides administrative support including triaging help desk tickets, monitoring group email/voice mail boxes, participating in clinical Rounds, and processing internal referrals. Enters manual data (surveys, labs, pilots and other ancillary manual entry requirements) and manages HRS exception reviews. Supports workforce management, RN licensure and other special projects. Requires a high school diploma; 1 year of experience in a business or health care setting; or any combination of education and experience, which would provide an equivalent background. Associates degree in a related field and prior experience in a healthcare or managed care environment is preferred.Applicable to Colorado Applicants OnlyAnnual Salary Range : $33,120 - $41,400Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. The hourly or salary range is the range Anthem in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at . An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.QualificationsQualifications - ExternalRequirements: Good communication skills, both oral and written, required for contact with internal and external business partners Requires a high school diploma/GED, 1-3 years' experience; or any combination of education and experience, which would provide an equivalent background Call Center experience preferred

Keywords: Anthem, Inc., Colorado Springs , Clinical Service Assistant, Other , Colorado Springs, Colorado