Company: Westmont Hospitality Group
Location: Colorado Springs
Posted on: June 12, 2021
The Night Attendant will work closely with the General Manager
ensuring the efficient and profitable operation of the hotel by
performing the following duties listed below.
- Conduct courtesy calls within 30 minutes after guest
- Assists guests with request and/or complaints after regular
- May handle check-ins/check-outs and make guestroom keys for
- Assist in maintaining the cleanliness and organization of the
laundry rooms and guest laundry.
- Cleans, dries and folds linen, terry, blankets, bedspreads,
mattress pads and shower curtains etc.
- Provides courtesy patrol in lobby and front entrance area
during "C" shift. (I.e. from 11 pm - 7 am).
- Ensures exceptional customer service to all guests and protects
guest privacy and safety when within reasonable control of the
position to do so.
- May compute bill, collect payments, and makes change for
- May post charges to Property Management System.
- Handle lost and found items by following established guidelines
- Complete department/shift checklists and/or reports for
- Maintain a neat, clean and well-groomed appearance.
- Performs other related duties as assigned.
EDUCATION and EXPERIENCE
- High school diploma or any equivalent combination of education,
training and experience required.
- Strong written and verbal communication skills.
- Proficient in the use of computer software programs.
- Prior hospitality experience preferred.
- Ability to effectively deal with internal and external
customers, some of whom will require high levels of patience, tact
and diplomacy to defuse intense situations.
- Ability to read, listen, and communicate effectively in
English, both verbally and in writing.
- Ability to calculate discounts.
- Ability to stand and move continuously.
- Lifting up to 25 pounds maximum.
- Frequent to constant standing and walking.
- Occasional twisting, bending, stooping, kneeling, crouching,
crawling, reaching, sitting, climbing stairs
Keywords: Westmont Hospitality Group, Colorado Springs , Night Attendant, Other , Colorado Springs, Colorado
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