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Night Attendant

Company: Westmont Hospitality Group
Location: Colorado Springs
Posted on: June 12, 2021

Job Description:

JOB SUMMARY

The Night Attendant will work closely with the General Manager ensuring the efficient and profitable operation of the hotel by performing the following duties listed below.

JOB DUTIES

  • Conduct courtesy calls within 30 minutes after guest check-in.
  • Assists guests with request and/or complaints after regular office hours.
  • May handle check-ins/check-outs and make guestroom keys for lost/lock-outs.
  • Assist in maintaining the cleanliness and organization of the laundry rooms and guest laundry.
  • Cleans, dries and folds linen, terry, blankets, bedspreads, mattress pads and shower curtains etc.
  • Provides courtesy patrol in lobby and front entrance area during "C" shift. (I.e. from 11 pm - 7 am).
  • Ensures exceptional customer service to all guests and protects guest privacy and safety when within reasonable control of the position to do so.
  • May compute bill, collect payments, and makes change for guests.
  • May post charges to Property Management System.
  • Handle lost and found items by following established guidelines and procedures.
  • Complete department/shift checklists and/or reports for relevant shifts.
  • Maintain a neat, clean and well-groomed appearance.
  • Performs other related duties as assigned.

EDUCATION and EXPERIENCE

  • High school diploma or any equivalent combination of education, training and experience required.
  • Strong written and verbal communication skills.
  • Proficient in the use of computer software programs.
  • Prior hospitality experience preferred.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse intense situations.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Ability to calculate discounts.

PHYSICAL DEMANDS

  • Ability to stand and move continuously.
  • Lifting up to 25 pounds maximum.
  • Frequent to constant standing and walking.
  • Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs

Keywords: Westmont Hospitality Group, Colorado Springs , Night Attendant, Other , Colorado Springs, Colorado

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