Customer Experience Guide (New Store: 50K base + Bonus Potential)
Company: DriveTime Automotive Group, Inc.
Location: Colorado Springs
Posted on: May 3, 2021
under the hood:
is the largest privately owned used car sales and finance company
in the country (yes, we are THAT good)! Headquartered in Tempe,
Arizona, we have more than 120+ dealerships, 3 operations centers
and 15 reconditioning centers across the nation. Our 4,000+
employees are focused on getting the right customer in the right
car, at the right terms. With over 25 years of industry
experience and our dedication to streamlining the purchase process,
we're redefining what it means to buy and finance a used
Nice, But What’s the Job?
Customer Experience Guide you will use a team based approach to
ensure a one-of-a-kind sales experience for our customers, helping
them navigate the path to vehicle ownership. While it is your
ultimate responsibility to sell vehicles, you will accomplish this
goal by building relationships and providing outstanding service to
- Connect and build partnerships with customers who have
expressed interest in purchasing a vehicle with DriveTime
- Be fully involved in sales and customer service activities,
both virtual and in-store
- Work out financing options for the customer, using our no
haggle sales and finance approach, while working with the team to
meet the stores monthly budget
- Partner with other Customer Experience Guides and leadership to
delegate shared tasks and responsibilities, meeting customer and
- Understand and execute all administrative responsibilities
including but not limited to deal documentation and cash handling,
meeting company provided expectations
- Achieve certification of Keyholder and execute duties
About the Perks? Perks matter.
base salary so you can focus on your customer’s experience without
feeling the pressure to make the sale.
position offers an opportunity to earn extra money in your pocket
every month based on team goals!
Dental and Vision: DriveTime
pays a nice chunk of your premiums to keep the cost as low as
possible for our employees.
encourage growth and development, not only in your own career with
us but also your formal education.
- Paid Time
Off: 16 days of
PTO annually plus an additional 6 paid Holidays.
company paid life insurance, short and long-term
Program: We want our
employees to be the best versions of themselves so our wellness
program offers many exciting employee options.
Kind of Folks Are We Looking for?
verbal and written communication skills.
to talk and write with confidence, charisma and competence for a
wide variety of audiences including management.
- Agile in a
fast-paced environment. We move,
and we move quickly. Thriving in an environment that never stops,
is a must.
- Plays well
with others. You will be
working in a high-functioning team environment. We work
together to win together.
believe in being “fashionably late”. You’ll need to adhere to
regular and predictable attendance.
looking for someone that is enthusiastic and passionate about
meeting the team goals.
material. We are
looking for someone that can lead, manage and grow within our
- High School
diploma is required; Post-secondary degree is highly
- Ability to
pass a drug test and criminal background check
driver's license with a decent driving record the previous 3
- 5+ years of
sales or customer service experience
- Must thrive
in a metrics-driven environment
- The ability
to ask for the sale and
handle customer requests
And when it
comes to hiring, we don't just look for the right person for the
job, we seek out the right person for DriveTime. Along the way, we
provide plenty of opportunity to be creative and grow
professionally in a fun, high-energy environment.
contingent upon successful completion of our background and drug
screening process. DriveTime is an Equal Opportunity
Keywords: DriveTime Automotive Group, Inc., Colorado Springs , Customer Experience Guide (New Store: 50K base + Bonus Potential), Other , Colorado Springs, Colorado
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