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Unified Communications Engineer

Company: Ent Credit Union
Location: colorado springs
Posted on: May 3, 2021

Job Description:

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The Unified Communications Engineer installs, configures, optimizes, and maintains IP Telephony systems and subsystems to include call managers, voice gateways, and voice mail ensuring adherence to established departmental procedures and standards. This position will also monitor IP Telephony systems and subsystems including capacity and performance levels to proactively identify potential issues to ensure uninterrupted service. In addition, this position creates and maintains documentation and operational procedures and scripts for all IP Telephony systems and subsystems, including analysis of existing phone system configurations.

Essential Job Duties and Responsibilities:

  • Design and develop end-to-end Telephony systems and subsystems to include call managers, voice gateways and voice mail ensuring adherence to established Ent technology standards.
  • Develop, document, communicate, and ensure a communication technology standards policy.
  • Regularly evaluate communication applications, infrastructure, and software.
  • Ensure all designs leverage common architectures and services that can meet key design criteria (Availability, Recoverability, Scalability, Performance characteristics) and can be properly supported by operations teams.
  • Work closely with the security team and defined processes and procedure to ensure adherence to highest standards

Support & Metrics:

  • Support, maintain and optimize end-to-end Telephony systems and subsystems to include call managers, voice gateways and voice mail ensuring adherence to established Ent technology standards.
  • Creates and maintains documentation and operational procedures for all IP Telephony systems and subsystems, including analysis of existing phone system configurations.
  • Creates and maintains scripts adhering to established quality control standards.
  • Collaborates with information technology teams, operational users, and vendors for defining, planning, costing, and implementing IP Telephony services solutions/ projects to meet the business objectives. Ensures completion within requested timeframes, provides project status updates, and solicits input from management as needed for adherence to IT standards.
  • Assists with providing management with reporting regarding IP Telephony systems and subsystems to include security activities, capacity and performance trends, and overall health of the IP Telephony environment.

Subject Matter Expert/ Internal Consultant:

  • Increase team effectiveness by providing consulting expertise and technical mentoring across multiple verticals.

Other duties as required

Minimum formal education required for this position:

Knowledge consistent with a Bachelors degree in Computer Science, Information Management or similar area of study.

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of Knowledge Consistent with a Bachelors Degree in Accounting and 2+ years of accounting experience could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Masters Degree in Accounting and 0 years of work experience.

8+ years of combined experience in IT Engineering to include at least 4+ years experience in a Unified Communication Engineering/Architecture role.

Technical or specialized knowledge/skills:

  • Advanced experience with design, implementation, and support of a Cisco IP Telephony environment to include Communications Manager, Voice Gateways, Unity Voice Mail, Unified Messaging, and Cisco Contact Center.
  • Expert knowledge of basic networking concepts such as Quality of Service (QoS), virtual LANS (VLANs), static routes, IP subnetting, etc.
  • Excellent understanding of wide area network (WAN) connectivity options such as MPLS, Optical Ethernet, SD-WAN, Virtual Private Networks (VPNs), etc.
  • Strong experience working with or within ITIL, DevOps, SRE, and Agile methodologies.
  • Data driven mindset leveraging metrics to make data-based decisions.
  • Root-cause problem solving mindset
  • Strong written and oral communication, documentation, and interpersonal skills.
  • Strong project management skills and attention to detail.
  • Exemplary customer service skills.
  • Ability to coordinate work across multiple vendors.
  • Proficient with the Microsoft Office Suite of products (Word/Excel/Outlook).

Certifications required:

  • Preferred) Cisco CCNA, Voice
  • (Preferred) Cisco CCNP Voice

Environmental, physical and psychological requirements:

  • Must be able to sit or stand for prolonged periods of time in a climate controlled environment. Must be able to use fingers, hands, wrists for repetitive tasks such as typing, using a mouse, handling paper, currency, or coin, and operating a telephone. Demands for visual and auditory acuity are typical of an office environment. Must be able to interact via email, telephone, or in person with diplomacy, tact, and courtesy with all members under varying circumstances. Must be able to lift up to 40 lbs.

Salary range for this position: $99,112.00-$148,657.60 (This position is eligible for an annual corporate bonus based upon performance)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Ent Credit Union, Colorado Springs , Unified Communications Engineer, Other , colorado springs, Colorado

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