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Ministry Services Representative

Location: Colorado Springs
Posted on: May 3, 2021

Job Description:

Job DetailsLevelEntryJob LocationDavid C Cook - Colorado Springs - Colorado Springs, COPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$29,100.00 - $36,400.00 Salary/yearJob CategoryCustomer ServiceDescriptionStrategic Responsibility:The Customer Care Representative is responsible for ensuring customers receive outstanding service and resolution to any needs or challenges. The CSR acts as the front line liaison for existing and potential customers and is tasked with entering orders placed over the phone, researching and resolving inquiries and complaints and providing answers to general questions regarding products and services. In addition the CSR will partner with Sales Representatives when appropriate to maximize opportunities to expand the customer's options and provide additional information specific to their needs.ResponsibilitiesAnswer incoming calls to the Ministry Services department and resolve/route as appropriate.Process new order requests, create and update automatic orders, provide order status information, track delivery progress of pending orders via carrier information for customers.Process payments to accounts, answer general questions regarding stock availability, send invoices upon request, make general adjustments to existing accounts.Document activities in data base and communicate requests and/or customer comments to appropriate departments.Review and maintain up to date information regarding current policies and procedures, new products, special offers, current marketing initiatives and changes in existing products.Perform other duties as assigned.QualificationsPosition Requirements:Formal Education: High School Diploma or GED equivalentExperience: Minimum 2 years working in customer service related field, inbound customer call center experience preferred; must have strong verbal and written communication skillsEquipment Knowledge: Proficient in data entry, basic keyboarding and MS Office (Excel, Word) knowledgeCore Competencies:EnthusiasticPositive AttitudeCommunicates with easeCompassionateOrganizedAchiever - strong initiativePersonableRespects othersNot easily overwhelmedContribute to a working environment of mutual Christian encouragement by upholding Christian standards in all working practices and relationshipsThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. David C Cook is a dynamic work environment where positions evolve and change. As a result, the Company reserves the right to modify, delete or add job responsibilities, metrics and benchmarks as necessary to meet business needs. In addition, expectations of performance will be defined in regular performance discussions.All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Keywords: DAVID C COOK, Colorado Springs , Ministry Services Representative, Other , Colorado Springs, Colorado

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