Fraud Prevention Specialist - Colorado

SummarySummaryPosted: Apr 16, 2021 Weekly Hours: 40 Role Number:200240010Home Office: YesAt Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to surprise & delight. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you. The Retail Customer Care (RCC) team is seeking an individual with excellent analytical and research skills to join the group as a Fraud Prevention Specialist. We enhance the overall customer purchasing experience by efficiently and correctly analyzing orders to identify & stop fraudulent activity and determine the appropriate next steps. This position can be located at home from any city across the US that has available internet infrastructure. You do not need to live in the city this is posted in to be considered.Key Qualifications1-2 years experience in customer service or order verification type role with a strong working knowledge of RCC processes, policies, and proceduresExcels at analytics and employ creative problem solving skillsCustomer-focused individual with an eye for identifying outliers among data setsMaintains a positive attitude in a high-stress/fast-paced work environmentExcels at working independently to make timely decisions and take appropriate actionsDemonstrates a passion for excellent customer focus and protectionCommunicates effectively in both verbal and written formats, with customers or partners, clearly and conciselyDemonstrates flexibility and adaptability to an ever-changing work-flows and responsibilitiesAdvanced judgment, critical thinking, problem solving and decision-making skillsAdept at navigating ambiguous and complex situationsAcute attention to detailAbility to changes gears quicklyWilling and able to work a schedule from 7:00 am to 10:00pm within a 5-day work week, including holidays, with additional flexibility during high volumeAbility to identify business process solutions that increase efficienciesDescriptionOn this team, we are adept at dealing with ambiguity, have the ability to make sound judgments & utilize problem solving skills in a timely manner, and are able to stay self-motivated & customer focused in a highly transactional role while working independently. We are skilled at speaking with both banks and customers in an order verification capacity, as the work we do involves engaging customers or financial institutions. We demonstrate a high level of customer focus while fielding order inquiries via an inbound phone queue, which accounts for 25% of the work week. Finally, you will effortlessly build strong working relationships with your immediate team and members of other Retail Contact Center groups. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building & maintaining a successful group culture.Education & ExperienceBachelor's degree preferred, or equivalent experienceAdditional RequirementsIs being an At-Home Fraud Prevention Specialist a great fit for you?Consider the following requirements:You have a private workspace in your house with a door, where ambient noise can be minimized during work hours.You can provide an ergonomic desk and chair.Your workspace allows for the proper installation of your technical equipment. You have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 2 mbps upstream.If you are a Colorado resident, this is for you:At Apple, we see the whole you. We carefully consider a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary. Fraud Prevention Specialist starts at a minimum hourly rate of $17.35. The actual pay may be higher depending on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Every Apple employee also has the opportunity to become an Apple shareholder, because all team members are eligible for stock grants and also a discount when purchasing Apple stock.We offer all kinds of ways to experience well-being, confidence, and satisfaction. Learn more about Apple benefits.Note: Apple benefits programs are subject to eligibility requirements.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.

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