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Guest Service Agent

Company: Hampton Inn - Colorado Springs
Location: Colorado Springs
Posted on: May 3, 2021

Job Description:

Immediate Supervisor
Guest Service Manager
Job Summary
Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.
Essential Job Functions


  • -Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.

  • -Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.

  • -Familiar with property security and key control procedures, as well as, fire safety procedures.

  • -Completes paperwork necessary for front desk operation.

  • -Perform tasks assigned by Guest Service Manager or General Manager.
Necessary Skills and Attributes

  • -Excellent verbal, comprehension, listening and problem solving skills

  • -Adaptability

  • -Report and accounting skills

  • -Guest relation skills
Formal Education
High School Diploma or equivalent
Physical Requirements
While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

Keywords: Hampton Inn - Colorado Springs, Colorado Springs , Guest Service Agent, Other , Colorado Springs, Colorado

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