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VTC Technician - TS/SCI Clearance - ECS2021

Company: Joint Enterprise Technologies
Location: Colorado Springs
Posted on: May 3, 2021

Job Description:

About Us: Today's global security environment is a constant of change. Threats can arise from any point on the globe and our military services must be prepared and capable of responding at a moments notice. A core force multiplier is the role played by government contracted services. As a service-disabled veteran-owned small business, Joint Enterprise Technologies is uniquely positioned to understand the needs of Department of Defense organizations and match those needs with current technology to ensure US forces maintain technological, strategic, and tactical information superiority. About the Opportunity: Joint Enterprise Technologies is currently seeking a talented Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring, maintenance, and advanced support of video communications for Enterprise Unified Communications supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier I and Tier II problem resolution and customer support for scheduled or active video teleconferences (VTCs). The candidate must be familiar with the use of VC Wizard VTC scheduling software, Microsoft SharePoint, Service Central Ticketing System, Tandberg Management System (TMS), and other VTC support tools as needed. Required Clearance: + AN ACTIVE DEPARTMENT OF DEFENSE TS/SCI SECURITY CLEARANCE IS REQUIRED IN ORDER TO APPLY. + Willingness to submit to and pass a Counter Intelligence (CI) Polygraph. Location: + Colorado Springs, CO Schedule: + The NOC is 24x7 shift work; to include weekends and holiday for all employees + Day Shift: 6am ? 2:30pm + Swing Shift: 2pm ? 10:30pm + Mid Shift: 10:30pm ? 6am Skill Requirements: + Knowledge with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers. + Manage the Video Networks for resource availability and conflicts. + Ensure compliance with VTC network security policies and procedures. + Possess understanding of H323 Protocol Stack. + Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above. + Possess knowledge of operating systems and applications as they pertain to the VTC environment. + Interface with vendors to ensure proper performance of tools and software packages. + Process Authorized Service Interruptions (ASI's) as directed by Management. + Provide After Action Reports (AARs) for Problem Management resolution. + Participates in special projects as required by Management. Key Competencies: + Interpersonal Skills + Communication skills - verbal and written + Listening skills + Problem analysis and problem solving + Attention to detail and accuracy + Customer Service orientation + Adaptability + Ability to work independently within a Team Concept + Ability to multitask in a stressful environment Minimum Experience and Education: + HS/GED + 7 years experience + Associates Degree + 5 years experience + Bachelor?s Degree + 3 years experience + Master?s Degree + 1 years experience + PhD + 0 years experience Required Certifications: + Security+ CE or CCNA Security required + IAT II Certification Preferred Certifications: + CCENT, CCNA, or JNCIA (desired) + Network + (desired) + ITIL Foundations (desired) In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Joint Enterprise Technologies, LLC is a drug-free workplace and participates in E-Verify. Joint Enterprise Technologies, LLC is an equal access/equal opportunity employer, committed to excellence in service through diversity employment. Joint Enterprise Technologies, LLC is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. If you feel you require a reasonable accommodation to apply for a position with Joint Enterprise Technologies, LLC, please call 813-436-9946 or e-mail us and let us know the nature of your request, along with your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request will be considered.

Keywords: Joint Enterprise Technologies, Colorado Springs , VTC Technician - TS/SCI Clearance - ECS2021, Other , Colorado Springs, Colorado

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