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AAE - USSPACECOM - VTC Operator and Help Desk Administrator

Company: Aleut Support Services LLC - MAIN
Location: Colorado Springs
Posted on: April 10, 2021

Job Description:

Job Description General duties: Operate, sustain, and provide logistical, general support and IT Services for USSPACECOM, Bldg 1 JOC, Peterson AFB, CO. The contractor shall meet all government IT requirements for the entire life-cycle of each IT service to include steady-state day-to-day operations. Provide IT services to the government based on the Industry Best Practices framework that allows for high-quality, measurable performance of IT services. The Contractor shall perform all tasks associated with Systems Engineering and IT System Administration and maintenance in support of the following existing and future government networks: NIPR, SIPR, JWICS, and all other IT initiatives as determined by the government and coordinated through the COR. The position requires a customer focus and ability to solve information technology problems quickly, with minimal service disruption. Specific duties:

  • Responsible for daily management of site VTC and Conference Room systems such as scheduling VTC with external sites and reporting issues with VTCs.
  • Perform routine system checks to ensure VTC and other conference room equipment and workstations operate at optimal performance and capacity.
  • Schedule VTC sessions, maintain a call schedule, and coordinate reservations and scheduling of VTC services with outside agencies for executive level and all other users.
  • Perform setups, monitoring, and shutdowns of equipment in support of VTC sessions.
  • Assist clients in understanding the use of the VTC equipment.
  • Act as an equipment custodian and perform inventory asset management.
  • Monitor and report issues, and track usage.
  • Perform setup issue out smartphones and tables executive level users.
  • Coordinate with internal and external agencies (i.e., third-party vendors, host base, and program management offices), to isolate faults, make repairs and restore service to systems, and report the status of problem resolution to the affected customer and maintaining a historical record of problem resolution.
  • Possess the learning capacity to receive and apply cross-functional training; willingness to assist other functions and work groups as needed so the department achieves or exceeds its overall business objectives.
  • Other IT duties as assigned Required Skills Experience Required:
    • Help Desk administration experience, preferably with USAF NIPR, SIPR and JWICS
    • Customer service focus with help desk like experience.
    • Projection and VTC experience
    • Experience with Smartphones and Tablets
    • Active TS/SCI security clearance/Eligibility for Special Access Program (SAP)/Special Access Required (SAR) Required Experience Education Required:
      • Minimum H.S. Diploma. Degree in Computer Science, IT, or Engineering related Field highly Desired; Level of education may be substituted for years of experience
      • Crestron Programmer
      • Crestron Certification
      • Thinklogical technology Certification Required:
        • Security + Years of Experience (Preferred):
          • 1-5 years of experience with customer focused system administration The EEO Statement: Aleut Federal, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or genetics. In addition to federal law requirements, AF complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. AF expressly prohibits any form of workplace harassment based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Keywords: Aleut Support Services LLC - MAIN, Colorado Springs , AAE - USSPACECOM - VTC Operator and Help Desk Administrator, Other , Colorado Springs, Colorado

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