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Customer Service Representative

Company: Aerotek
Location: Colorado Springs
Posted on: April 9, 2021

Job Description:

Description:An Aerotek client is looking for 5 customer support agents to support their Microsoft Azure program. These agents will be the first point of contact for Microsoft's clients to help fix any potential problems that the client is running into with their subscription or billing issues. 95% of this position will be email communication with the client, but might also have to call the client and help them resolve their problems. Additional Responsibilities:ResponsibilitiesFirst technical contact with the customer within agreed time lines.Compile and analyze customer incident to provide the right outcome accordingly.Take, own and close the support tickets assigned.Fully document every ticket, including all resolution steps to ensure good healthy documentation practices.Present a positive, effective and flexible contribution to achieving team targets and objectives.Follow best practice ticket management processesMeet all personal KPIs assigned to the contributor.Adhere to all Policies & ProceduresProtect confidential and sensitive (incl. protected) information and materialsCollaborate with other team members to provide high quality support.Ensure constant self-development using day to day work, web based trainings, and any other available tools.Be part of the Queue Monitoring when requested and ensure accomplishment of SLAs.Call Center is not required or preferred, but they need to understand there will be A LOT of email communication throughout the daySkills:customer service, Data entry, microsoft officeTop Skills Details:1-2 years Customer ServiceStrong written communicationStrong phone skillsAdditional Skills & Qualifications:1-2 years of customer service experienceStrong written and verbal communicationStrong GrammarStrong computer skillsGood Job Tenure 8-12months in each role workedDisqualifiers:More than 4 jobs in the last 2 yearsExperience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Colorado Springs , Customer Service Representative, Other , Colorado Springs, Colorado

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