Customer Service Representative
Company: Aerotek
Location: Colorado Springs
Posted on: April 9, 2021
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Job Description:
Description:An Aerotek client is looking for 5 customer support
agents to support their Microsoft Azure program. These agents will
be the first point of contact for Microsoft's clients to help fix
any potential problems that the client is running into with their
subscription or billing issues. 95% of this position will be email
communication with the client, but might also have to call the
client and help them resolve their problems. Additional
Responsibilities:ResponsibilitiesFirst technical contact with the
customer within agreed time lines.Compile and analyze customer
incident to provide the right outcome accordingly.Take, own and
close the support tickets assigned.Fully document every ticket,
including all resolution steps to ensure good healthy documentation
practices.Present a positive, effective and flexible contribution
to achieving team targets and objectives.Follow best practice
ticket management processesMeet all personal KPIs assigned to the
contributor.Adhere to all Policies & ProceduresProtect confidential
and sensitive (incl. protected) information and
materialsCollaborate with other team members to provide high
quality support.Ensure constant self-development using day to day
work, web based trainings, and any other available tools.Be part of
the Queue Monitoring when requested and ensure accomplishment of
SLAs.Call Center is not required or preferred, but they need to
understand there will be A LOT of email communication throughout
the daySkills:customer service, Data entry, microsoft officeTop
Skills Details:1-2 years Customer ServiceStrong written
communicationStrong phone skillsAdditional Skills &
Qualifications:1-2 years of customer service experienceStrong
written and verbal communicationStrong GrammarStrong computer
skillsGood Job Tenure 8-12months in each role
workedDisqualifiers:More than 4 jobs in the last 2 yearsExperience
Level:Entry Level About Aerotek:We know that a company's success
starts with its employees. We also know that an individual's
success starts with the right career opportunity. As a Best of
Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, Colorado Springs , Customer Service Representative, Other , Colorado Springs, Colorado
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