Service Desk Specialist Swing Shift with TS/SCI

Company: General Dynamics Information Technology
Location: Colorado Springs
Posted on: February 13, 2021

Job Description:

Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphSuitability:PolygraphPublic Trust/Other Required:NoneJob Family:Help DeskJob Description:GDIT--is looking for a Service Desk Specialist to work Swing Shift who holds TS/SCI (poly preferred) for a full time position, located in Colorado Springs, CO.Program overviewGDIT--will provide customers worldwide with a security operations center consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer engagement support.--GDIT will be the first point of contact for IT problem resolutions helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level.Position descriptionResolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.-- *This position does require employees to work one weekend day a month.Essential job functions--- Provides first contact and incident resolution to customers with H/W, S/W and application problems includes both customer telephone support as well as electronically submitted requests--- Provides polite and customer friendly service support for problem resolution--- Attempts to resolve as many incidents during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when required--- Documents incident status and solutions in incident database tools--- Possesses current working knowledge of computers, printers, laptops and common windows applications--- Works through various types Tier II issues with telephone assist--- Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capabilityQualifications--- HS degree or equivalent & 1+ year(s) related experience--- Active TS/SCI clearance required (polygraph preferred or must be able to obtain)--- Technical certification to meet 8570 IAT II compliance required.The likely salary range for this position is $35,992 - $53,988, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:Telecommuting Not AllowedWork Location:USA CO Colorado SpringsAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Colorado Springs , Service Desk Specialist Swing Shift with TS/SCI, Other , Colorado Springs, Colorado