ColoradoSpringsRecruiter Since 2001
the smart solution for Colorado Springs jobs

Coach, Team of Experts

Company: T Mobile
Location: Colorado Springs
Posted on: January 13, 2021

Job Description:

Team of Experts Coaches coach, motivate and inspire their team members to achieve and exceed performance results. Coaches lead a team of approximately 10 experts to amaze and astound customers, providing proactive account management and effective resolution to various customer concerns. As leaders, Coaches demonstrate strong interpersonal, time management, and multi-tasking skills. They have the ability to quickly adapt to change and model a positive, can-do attitude of service. Coaches develop their team of experts to reach career and organizational goals. They are responsible for building effective working relationships, making sound decisions, successfully making changes, initiating action and achieving results. They collaborate with other coaches serving a common customer base and provide critical leadership support to meet customer value objectives for that customer base. What you'll do in your role. Meet and exceed objectives for team performance and individual performance of assigned experts by providing effective feedback, coaching, and support. Minimizes escalations through effective coaching and support as well as proper handling of calls escalated to the coach to achieve the right result.Understand and effectively leverage metrics and other measurements to drive team performance; use good judgement and business acumen to balance metrics and resolve customer issues. Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff; Coach and develop experts, including inspection and observation of expected behaviors and outcomes, actively engaging in day-to-day activities in the pod and being a trusted resource for experts through in-the-game coaching. Effectively use recognition, coaching, training, and other tools to lead coaches and experts and inspire world-class performance and employee retention. Coordinate, cooperate, and collaborate with other coaches serving a shared customer base to ensure a seamless customer experience.Also responsible for other Duties/Projects as assigned by business management as needed. The experience you'll bring.Requirements:--- 2 year---s relevant customer service experience--- Some leadership experience preferred--- Strong oral and written communication skills--- Effective time management & organization skills--- Team facilitation and training skills--- Strong decision making & problem solving skills--- Effective change leadership skills--- Ability to work well under pressure--- Ability to de-escalate customers; conflict resolution skills--- Ability to formulate and deliver specific, actionable feedback--- Basic understanding of P&L concepts--- Demonstrated competency in T-Mobile Customer Care applications including but not limited to: Remedy, Samson, T-Community, VASA, QuikView, and Microsoft Outlook.

Keywords: T Mobile, Colorado Springs , Coach, Team of Experts, Other , Colorado Springs, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Quartermaster and Chemical Equipment Repairer (91J)
Description: The Army National Guard uses a wide range of systems that help protect and serve the force, and as a Quartermaster and Chemical Equipment Repairer, you'll be in charge of making sure those systems keep (more...)
Company: Army National Guard
Location: Longmont
Posted on: 01/24/2021

Night Attendant
Description: Essential Job FunctionsThe Night Attendant oversees the well being of the building and its operation during the night shift. Keeps front desk and lobby areas vacuumed and dusted. Collect trash from (more...)
Company: The Carillon at Boulder Creek - Administration
Location: Boulder
Posted on: 01/24/2021

Manual Machinist
Description: Now Hiring Manual Machinist in Broomfield, Apply Today:Hours: Mon-Fri. DaysPay: 25/hrDescription:Manual Machinist will be working on manual lathe and a manual mill for about 20 of their jobThe other (more...)
Company: Aerotek
Location: Broomfield
Posted on: 01/24/2021


Telecommute Loan Processor / Notary Closer / Work From Home
Description: Telecommute Loan Processor / Notary Closer Certified Mobile Notary Service https://certifiedmobilenotaryservice.com is seeking for someone to fill the position of Telecommute Loan Processor/Closer to (more...)
Company: Certified Mobile Notary Service
Location: Boulder
Posted on: 01/24/2021

Engineer Systems/ Principal Engineer Systems
Description: At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive (more...)
Company: Northrop Grumman
Location: Boulder
Posted on: 01/24/2021

Telecommute Loan Processor / Notary Closer / Flexible Hours
Description: Telecommute Loan Processor / Notary Closer Certified Mobile Notary Service https://certifiedmobilenotaryservice.com is seeking for someone to fill the position of Telecommute Loan Processor/Closer to (more...)
Company: Certified Mobile Notary Service
Location: Boulder
Posted on: 01/24/2021

Accounts Payable Clerk
Description: Robert Half is seeking a candidate for an Accounts Payable A/P Clerk that is able to start asap. The Accounting Clerk role offers an exciting opportunity to become an integral part International Construction (more...)
Company: Robert Half International
Location: Longmont
Posted on: 01/24/2021

Entry Level Computer Programmer
Description: As the fastest growing employer of emerging tech talent across the U.S, Revature looks to hire over 300 innovative Entry Level Computer Programmers in the next 4 weeks.One day someone is going to ask (more...)
Company: Revature
Location: Boulder
Posted on: 01/24/2021

Janitor
Description: Position- Facilities Custodial Specialist I Location-10 Longs Peak Dr Broomfield Colorado 80021-2510 United States Job Description: What You'll Do Operate company owned vehicles as required. Maintain (more...)
Company: Disys
Location: Broomfield
Posted on: 01/24/2021

Boulder CHSPE Tutor Jobs
Description: Boulder CHSPE Tutor Jobs Varsity Tutors has students in Boulder looking for CHSPE tutoring. Varsity Tutors is a live learning platform that connects tutors with learners to
Company: Varsity Tutors
Location: Boulder
Posted on: 01/24/2021

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Colorado Springs RSS job feeds