Experience Owner Lead - Debit Card
Location: Colorado Springs
Posted on: November 22, 2020
Purpose of JobWe are seeking a talented Experience Owner Lead
for San Antonio, Colorado Springs, Phoenix, Tampa or 100% Remote
The Experience Owner Leader - Debit Card is an individual
contributor role within USAA's Debit Card team. Balancing deep
knowledge in payments processing and debit card operations with
analytical acumen and design thinking, this role will optimize and
enhance numerous debit card member experiences at USAA. In
addition, the Experience Owner Lead will be accountable for
designing and launching new Debit Card experiences over time. Role
is accountable for proactively reducing and managing risk within
the Debit Card portfolio, while also enhancing the member
experience and increasing Debit Card engagement. As a lead, this
role will also mentor and support other individual contributors
across the Debit Card team.
Responsible for creating and executing cross-channel experiences
and/or Business Deliverables. Understands the business performance
of the experience and its financial impact on the business.
Responsible for the risk, controls and mitigation strategies for
experiences through consistent use and application of existing
frameworks and follows documented risk and compliance policies and
procedures for all business activities. Identifies and manages
existing and emerging risks that stem from business activities and
ensures these risks are effectively identified, measured, monitored
and controlled.Job RequirementsAbout USAAUSAA knows what it means
to serve. We facilitate the financial security of millions of U.S.
military members and their families. This singular mission requires
a dedication to innovative thinking at every level.In each of the
past five years, we've been a top-40 Fortune 100 Best Companies to
Work For--, and we've ranked among Victory Media's Top 10 Military
Friendly-- Employers 13 years straight. We embrace a robust veteran
workforce and encourage veterans and veteran spouses to apply. (17
seconds) (31 seconds)
- Responsible for financial, regulatory, and operational risk
management related to the experience, prioritizing closing any gaps
- Leads and manages experience life cycle from conception to
release, iteration and maintenance, while maintaining and
prioritizing a backlog of experience, risk and process improvements
to ensure delivery to experience expectations.
- Leverages human-centered design methodology with key
stakeholders, partners, and process owners to drive design
improvements for end users for high complexity, high risk and
highly regulated experiences, processes and/or business
- Drives and influences key stakeholders towards a unified
experience that serves Members', Employees and business needs,
aligned to strategic outcomes in compliance with applicable
- Establishes and monitors Key Performance Indicators (KPIs),
member insights, and Key Risk Indicators (KRIs); ensure correct
data and instrumentation for the experience and related processes;
uses data to improve experiences.
- Leads Agile management rhythms across the experience taxonomy
to drive cohesive decision-making and action.
- Partners with process owners to ensure ongoing documentation
and process certification and experience(s) which includes control
plans, understanding the tools used in the respective process or
experience, identification and measurement of metrics for success
and adherence to applicable regulatory guidelines.
- Identifies and manages existing and emerging CoSA and business
process risks across all activities and ensures these risks are
effectively measured, monitored and controlled.
- Understands acceptable performance limits and establishes and
leads management routines and control plans to monitor performance
and react accordingly when the process is out of acceptable
- Understands primary regulations commonly applicable to
regulated products and services.Minimum Requirements
- Bachelor's Degree, OR 4 additional years of related experience
beyond the minimum required may be substituted in lieu of a
- 8 years of relevant experience in product development,
marketing, strategy, digital, process, or user experience
designORMaster's Degree and 6 years of relevant experience in
product development, marketing, strategy, digital, process or user
experience design. *Qualifications may warrant placement in a
different job level*When you apply for this position, you will be
required to answer some initial questions. This will take
approximately 5 minutes. Once you begin the questions you will not
be able to finish them at a later time and you will not able to
change your responses.Preferred Requirements
- MBA degree preferred
- 4+ years of Debit Card product management experience.
- Proficient with control design and strengthening, process
mapping, issue management, and risk assessments.
- Strong knowledge of debit card networks, card operations and
- Experience leveraging design thinking to build new products,
services and/or consumer programs.
- Demonstrated project management experience developing and
executing large initiatives.
- Strong communication and influencing; including written and
- Proven use of critical thinking skills and analytical acumen to
analyze data to solve complex problems.
- Working knowledge and experience with process and agile
methodology.The above description reflects the details considered
necessary to describe the principal functions of the job and should
not be construed as a detailed description of all the work
requirements that may be performed in the job.At USAA our employees
enjoy one of the best benefits package in the business, including a
flexible business casual or casual dress environment, comprehensive
medical, dental and vision plans, along with wellness and wealth
building programs. Additionally, our career path planning and
continuing education will assist you with your professional
goals.Relocation assistance is available for this position.For
Internal Candidates:Must complete 12 months in current position
(from date of hire or date of placement), or must have manager's
approval prior to posting.Last day for internal candidates to apply
to the opening is 11/8/20 by 11:59 pm CST time.
Keywords: USAA, Colorado Springs , Experience Owner Lead - Debit Card, Other , Colorado Springs, Colorado
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