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Tier III Video Teleconferencing (VTC) Administrator - TS/SCI REQUIRED

Company: General Dynamics Information Technology
Location: Colorado Springs
Posted on: November 21, 2020

Job Description:

REQ RQ71131 Travel Required None Requisition Type Regular Job Description GDITis currently seeking a talented Tier III Video Teleconferencing (VTC) Administrator with an active TSSCI clearance to provide monitoring and advanced support for Enterprise Unified Communications supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier III level endpoint troubleshooting, configuration, maintenance, and resolution. The candidate must be familiar with VC Wizard, Multipoint Control Unit (MCU), Telepresence Management System (TMS), Cisco Video Communications Server (VCS), SharePoint, and other web support tools as needed. Flexibility Requirement NOC is 24x7 shift work to include weekends and holiday for all employees Day Shift 6am - 230pm Swing Shift 2pm - 1030pm Mid Shift 1030pm - 6am Skill Requirements Familiarity with Video Teleconferencing (VTC) service and support to include scheduling monitoring administrative support and technical assistance to Video Teleconference customers Manage resource availability and conflicts for Video Networks Ensure compliance with VTC network security policies and procedures Possess understanding of H323, E164 and Protocol Stack Ability to identify analyze and resolve operatinghardware network problems of VTC systems and applications as they pertain to the Unified Communications environment Comprehensive knowledge of network topology along with VTC network hardware and software tools listed above Interface with vendors to ensure proper performance of tools and software packages Provide After Action Reports (AARs) for Problem Management resolution Assist junior technicians with daily tasks and training as necessary Participate in special projects as required by GDIT Management Key Competencies Interpersonal Skills Communication skills - verbal and written Listening skills Problem analysis and problem solving Attention to detail and accuracy Customer Service orientation Adaptability Ability to work independently within a Team Concept Ability to multitask in a stressful environment Shift Work is required (work center is 247). Must have a TSSCI Clearance and the ability to obtain Poly. Education Requirement Bachelor's Degree in Computer Science or a related technical discipline or the equivalent combination of education technical certifications or training or work experience 5-8 years of directly related experience in network or VTC administration and support Certifications Security CE required CCNA (desired) Network (desired) ITIL Foundations (desired) Clearance Requirement Must have a TSSCI Clearance and the ability to obtain required Polygraph We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal OpportunityAffirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Colorado Springs , Tier III Video Teleconferencing (VTC) Administrator - TS/SCI REQUIRED, Other , Colorado Springs, Colorado

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