Manager, Property Claims Operations (100% Remote Work Environment Available in Colorado only.)

Company: USAA
Location: Colorado Springs
Posted on: November 20, 2020

Job Description:

Job Description We are currently seeking a talented Manager in Property Claims Operations for the Colorado Springs/Denver area. This position will lead a team of Property Field Adjusters who serve our membership in Colorado. Manager, Property Claims Operations (100% Remote Work Environment Available in Colorado only.) Manages auto, property, subrogation, and/or physical damage member service employees who are dedicated to knowing our members, understanding their individual needs, and providing appropriate solutions. Develops employees through regular coaching and feedback that leads to improved results. Executes process improvements and leads organizational process changes. Maintains compliance with policies, procedures, and regulations. Job Requirements About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. USAA Careers - Award Winning Workplace (17 seconds) USAA Careers - World Class Benefits (31 seconds) Tasks: * Selects, develops, and supports employees in fulfillment of our Corporate Mission. * Provides coaching and feedback that leads to sound business results. * Manages employee performance and facilitates professional development and career progression. * Ensures employees understand how the tasks they perform support the Operating State. * Proactively identifies opportunities to improve operational effectiveness. * Implements and monitors processes and performance standards. * Provides feedback for improvements to process and product owners. * Removes obstacles and champions change. * Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. * Through a variety of tools monitors and reviews workload to ensure that all compliance requirements are addressed appropriately, payments are accurate, that there is consistent execution of standardized automated processes, and properly manages the expenses associated with adjusting a claim. * Provides consistent coaching and guidance related to a variety of aspects associated to the claim including but not limited to the investigation, evaluation, negotiation, settlement, and subrogation. Minimum Qualifications: * Bachelor's Degree OR equivalent (NOTE: 2 or more years demonstrated leadership which may include people management experience in P&C Claims, Financial Services Industry, Customer Service Industry, or equivalent military service/environment AND actively enrolled in pursuing a degree may be substituted in lieu of a degree.) * 6 or more years P&C industry functional work experience OR * 4 or more years P&C experience plus military service experience OR * 4 or more years P&C experience and 2 years prior customer service related experience OR * 4 or more years P&C experience and a Manager Candidate School graduate. Acquisition and maintenance of applicable insurance adjuster license. * Ability to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license. *Qualifications may warrant placement in a different job level* When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses. Preferred Qualifications: * 5+ years of experience in Property claims with Inside Operations and Field experience * In depth knowledge and experience in reviewing scope of damage and estimates for residential claims * Experience managing employees in an catastrophe environment to include ensuring equitable distribution of work and meeting Service Level Objectives * 2 years of direct team lead, supervisory or management experience * Experience using and interpreting data to make decisions * Demonstrated leadership, initiative, customer service and/or claims handling skills The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals. Relocation assistance is available for this position. For Inte

Keywords: USAA, Colorado Springs , Manager, Property Claims Operations (100% Remote Work Environment Available in Colorado only.), Other , Colorado Springs, Colorado