Purpose of Job We are currently seeking a talented Business
Strategy Analyst Senior—Bank Omnichannel Sales & Service
Performance for one of the following locations: San Antonio Home
Office II/III, Phoenix Campus, Plano Campus, Colorado Springs
Campus, Tampa Campus or 100% Remote Work Environment.
The Bank Omnichannel Sales & Service Performance team serves as
a central data and analysis resource for multiple units within the
Bank Omnichannel group. We provide analysis supporting Omnichannel
strategy and serve as performance analysis “concierges” for the
bank’s channels, first-line-of-defense risk & controls, and
experience & delivery teams. We advance the instrumentation,
accuracy, and utilization of Omnichannel critical data elements by
1) maintaining oversight and governance of data that drives our
channels, ensuring its accuracy and compliance to regulatory
requirements, 2) being the single source of truth for omnichannel
performance ensuring data consistency, serving all channels that
serve our members, 3) developing omnichannel performance reporting
and scorecards in an actionable format to execute on the sales and
service strategy, and 4) having a deep understanding of channel
strategy and delivering insights that help omnichannel leaders and
partners effectively deliver a member-focused experience.
Uses quantitative and qualitative analysis to provide
thought-leadership on evolving industry trends, market
developments, USAA’s strategic direction, regulatory environment,
and macroeconomic trends for the business unit. Provides insights
and information-based context for key stakeholders in the business
unit to effectively manage, influence, and impact line of business
strategy. Job Requirements About USAA
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Collaborates with key stakeholders to identify key business
assumptions and hypotheses around line of business strategy.
Continuously refines hypotheses and identifies business questions
to explore further.
Develops the analytical framework and blueprint to answer
business questions identified in the business portfolio, product,
or member experience.
Collaborates with key stakeholders to evaluate and uncover
strategic insights related to Profit & Loss performance including
Product Strategy, Pricing, Marketing, Sales, Credit Risk,
Distribution Channels, and Member Experience.
Applies analytical rigor to define outcome measures, improve
prioritization, increase agility in decisioning, improve ability to
evaluate progress towards business outcomes, and to evaluate risks
to strategic goals.
Leverages advanced data-driven problem-solving techniques to
manipulate and interpret business data. Translates findings into
insights for strategy management and execution.
Communicates the significance of strategic insights to the
senior leaders and other key stakeholders.
May provide guidance and on-the-job training to less experienced
Bachelor’s Degree in Business, Science, Finance, Economics or
related discipline OR 4 additional years of related experience
beyond the minimum required may be substituted in lieu of a degree
(10 years of experience in lieu of a degree).
6 or more years of experience in data/analytics, strategy
consulting, or related business experience, OR Master's Degree and
4 or more years of experience in data/analytics, strategy
consulting, or related business experience
Project management experience
Experience with hypotheses-driven problem solving
Experience bringing analytics to action using visualization
tools (e.g. Tableau)
Experience influencing business decisions
Experience performing complex data analysis
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not be able to change your
2+ years of risk, controls, or compliance analytics experience
OR 2+ years of bank performance, strategy, or operations analytics
Experience in Tableau or similar business intelligence tools
Experience in data extraction, i.e. SAS/SQL
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement) or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
10/30/20 by 11:59 pm CST time .