Purpose of Job
We are currently seeking a talented Business Strategy Analyst
IBank Omnichannel Sales & Service Performance for one of the
following locations: San Antonio Home Office II/III, Phoenix
Campus, Plano Campus, Colorado Springs Campus, Tampa Campus or 100%
Remote Work Environment.
The Bank Omnichannel Sales & Service Performance team serves as
a central data and analysis resource for multiple units within the
Bank Omnichannel group. We provide analysis supporting Omnichannel
strategy and serve as performance analysis concierges for the banks
channels, first-line-of-defense risk & controls, and experience &
delivery teams. We advance the instrumentation, accuracy, and
utilization of Omnichannel critical data elements by 1) maintaining
oversight and governance of data that drives our channels, ensuring
its accuracy and compliance to regulatory requirements, 2) being
the single source of truth for omnichannel performance ensuring
data consistency, serving all channels that serve our members, 3)
developing omnichannel performance reporting and scorecards in an
actionable format to execute on the sales and service strategy, and
4) having a deep understanding of channel strategy and delivering
insights that help omnichannel leaders and partners effectively
deliver a member-focused experience.
Uses quantitative and qualitative analysis to provide
thought-leadership on evolving industry trends, market
developments, USAAs strategic direction, regulatory environment,
and macroeconomic trends for the business unit. Provides insights
and information-based context for key stakeholders in the business
unit to effectively manage, influence, and impact line of business
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For, and we've ranked among Victory Media's
Top 10 Military Friendly Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran spouses
USAA Careers - Award Winning Workplace
(https://www.youtube.com/watch?v=lcGKT_Nxdgc) (17 seconds)
USAA Careers World Class Benefits
(https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)
* Collaborates with stakeholders to identify key business
assumptions and hypotheses around line of business strategy.
Assists experienced Business Strategy Analysts and other subject
matter experts with refining hypotheses and identifying business
questions to explore further.
* Develops the analytical framework and blueprint to answer
business questions identified in the business portfolio, product,
or member experience.
* Collaborates with key stakeholders to evaluate and uncover
strategic insights related to Profit & Loss performance including
Product Strategy, Pricing, Marketing, Sales, Credit Risk,
Distribution Channels, and Member Experience.
* Leverages advanced data-driven problem-solving techniques to
manipulate and interpret business data. Translates findings into
insights for strategy management and execution.
* Prepares materials that help communicate the significance of
the strategic insights to senior leaders and other key
stakeholders. May participate in key stakeholder meetings.
* Bachelors Degree in Business, Science, Finance, Economics or
related discipline OR 4 additional years of related experience
beyond the minimum required may be substituted in lieu of a degree
(8 years of experience in lieu of a degree).
* 4 or more years of experience in data/analytics, strategy
consulting, or related business experience, OR Master's Degree and
2 or more years of experience in data/analytics, strategy
consulting, or related business experience
* Project management experience
* Experience with hypotheses-driven problem solving
* Experience in data analysis
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5 minutes.
Once you begin the questions you will not be able to finish them at
a later time and you will not be able to change your responses.
* 2+ years of risk, controls, or compliance analytics experience
OR 2+ years of bank performance, strategy, or operations analytics
* Experience in Tableau or similar business intelligence
* Experience in data extraction, i.e. SAS/SQL
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement) or must have managers approval prior to
Last day for internal candidates to apply to the opening is
10/20/20 by 11:59 pm CST time .