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Scheduler

Company: Optum
Location: Colorado Springs
Posted on: October 17, 2020

Job Description:

Overview:

Responsible for scheduling, patient communication ,   and education for all appointments and procedures for assigned department. Answer phone calls from patients, schedule appointments or procedures, and obtain appropriate and accurate data upon scheduling.

Essential Functions:

Answer incoming calls in a customer friendly and professional manner   to d etermine the purpose and request of the   call and process appropriately.

Meet   department metric expectations for answering and processing calls .

Schedule   and reschedule   appointments for patients according to established protocols and templates.     Be sure to obtai n appropriate and accurate data based upon   the reason/diagnosis/chief complaint that is given by the patient.

Register patients   accurately by gathering basic demographic   and insurance   information . Update information as needed.

Inform patient to be prepared to pay any copay or down payment due at the   time of service and communicate any   instructions patients   may need prior to their appointment .

Review daily schedule for accuracy and completeness.

Answer non-appointment patient care calls.

Task message s   to the appropriate clinical person to be worked/processed and completed.   Ensure all necessary information is entered into Allscripts including any patient portal requests.

Complete daily task bucket duties in accordance with scheduling guidelines   and a ssist other teammates as needed with tasking duties as requested/assigned.

Perform all other job duties as directed by the supervisor or manager.

Education:

Minimum:  High Scho ol Diploma, GED or equivalent.

Experience:

Minimum:  At least one year of medical experience (education or on-the-job) .

Minimum:  At least six months of call center experience, more than one year call center experience preferred.

Knowledge, Skills, and Abilities:

R ead and interpret documents such as safety rules, operating and maintenance instr uctions, and procedure manuals.

Proficient   written and verbal communication   skills

K nowledge   of medical   terminology   highly desired.

C ommunicate messages accurately to patients, teammates ,   and employees of outside facilities such as medical offices and pharmacies   in a positive and professional manner .

A dapt to a fast-paced environment and multi-task under pressure.

A ccurately and appropriately document messages in a medical record.

Must be   a problem   solver,   detail oriented, reliable, and   a   self-starter.

Capable of   sit ting   for long periods of time.

Careers with Optum . Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment   Opportunity/Affirmative   Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, Colorado Springs , Scheduler, Other , Colorado Springs, Colorado

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