Responsible for scheduling, patient communication , and
education for all appointments and procedures for assigned
department. Answer phone calls from patients, schedule appointments
or procedures, and obtain appropriate and accurate data upon
Answer incoming calls in a customer friendly and professional
manner to d etermine the purpose and request of the
call and process appropriately.
Meet department metric expectations for answering and
processing calls .
Schedule and reschedule appointments for patients
according to established protocols and templates. Be
sure to obtai n appropriate and accurate data based upon the
reason/diagnosis/chief complaint that is given by the patient.
Register patients accurately by gathering basic
demographic and insurance information . Update
information as needed.
Inform patient to be prepared to pay any copay or down payment
due at the time of service and communicate any
instructions patients may need prior to their appointment
Review daily schedule for accuracy and completeness.
Answer non-appointment patient care calls.
Task message s to the appropriate clinical person to be
worked/processed and completed. Ensure all necessary
information is entered into Allscripts including any patient portal
Complete daily task bucket duties in accordance with scheduling
guidelines and a ssist other teammates as needed with
tasking duties as requested/assigned.
Perform all other job duties as directed by the supervisor or
Minimum: High Scho ol Diploma, GED or equivalent.
Minimum: At least one year of medical experience
(education or on-the-job) .
Minimum: At least six months of call center experience,
more than one year call center experience preferred.
Knowledge, Skills, and Abilities:
R ead and interpret documents such as safety rules, operating
and maintenance instr uctions, and procedure manuals.
Proficient written and verbal communication
K nowledge of medical terminology highly
C ommunicate messages accurately to patients, teammates ,
and employees of outside facilities such as medical offices and
pharmacies in a positive and professional manner .
A dapt to a fast-paced environment and multi-task under
A ccurately and appropriately document messages in a medical
Must be a problem solver, detail oriented,
reliable, and a self-starter.
Capable of sit ting for long periods of time.
Careers with Optum . Here's the idea. We built an entire
organization around one giant objective; make health care work
better for everyone. Optum, part of the UnitedHealth Group family
of businesses, brings together some of the greatest minds and most
advanced ideas on where health care has to go in order to reach its
fullest potential. For you, that means working on high performance
teams against sophisticated challenges that matter. Here you’ll
find incredible ideas in one incredible company and a singular
opportunity to do your life's best work.
Diversity creates a healthier atmosphere: Optum and its
affiliated medical practices are Equal Employment
Opportunity/Affirmative Action employers and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law. Optum and its affiliated
medical practices is a drug-free workplace. Candidates are required
to pass a drug test before beginning employment.