Purpose of Job We are seeking a talented Product Management
Manager for San Antonio, Colorado Springs, Phoenix, Tampa or 100%
Remote work environment.
The Product Management Manager - Debit Card is an individual
contributor role, focused on designing and executing debit card
optimization and growth strategies. This role will leverage a high
degree of analytical acumen and data analytics to assess USAA’s
debit card performance (e.g., financial performance, member
behaviors, member experience) along with industry dynamics (e.g.,
competitive assessment, opportunity sizing, relative growth rates)
to define opportunities for enhancing the portfolio’s performance.
This role will be accountable for leading cross-functional teams to
successfully build and implement debit card initiatives. Role may
support Experience Owners as necessary to manage processes,
controls and additional first line of defense risk management
Supports the maintenance of existing products and/or may lead in
the development and launch of less complex, new products.
Responsible for delivering regular status reports regarding various
aspects of the product. Partners with resources to gather and
synthesize information used to refine and expand product features.
Collaborates with the Product Management Support team and other
internal resources to create and disseminate information regarding
changes and updates to product features. Job Requirements About
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Leverages resources to gather analytics, competitive
intelligence, and member information to support formulation of
Develops ideas for and provides work direction to Product
Management support team for the development of training/collateral
documents for use by Member
Contact teams to effectively present products and services to
Participates in the development of product strategy
Participates in the recommendations to launch new products and
the evaluation and decision to buy/build or partner.
Acts as product SME for Member Contact representatives on the
features and services.
Guides Member Contact teams on how to effectively use sales
guides and provides education on products and services, including
new offerings and enhancements to existing features.
Provides responses to member inquiries elevated by Member
Assists in the identification and evaluation of potential
providers for alliance relationships.
Supports the Product Management Director to write and distribute
Conducts research on external market trends/design changes for
Holds responsibility for coordinating with relevant control
partners (to include Legal, Compliance, and Risk Management) to
ensure product offerings are designed, implemented, and managed in
compliance with all applicable laws and regulations.
Bachelor's Degree in Business, Marketing, Supply Chain,
Statistics, or related discipline, OR 4 additional years of related
experience beyond the minimum required may be substituted in lieu
of a degree.
6 or more years of relevant industry experience in Financial
Services, Actuary, Underwriting, Marketing or Operations.
2 or more years direct product management experience.
Advanced knowledge of applicable Microsoft Office
Advanced experience in creating product briefings.
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not able to change your
MBA degree preferred
2+ years of Debit Card product management experience.
Working knowledge of debit card networks, card operations and
Experience leveraging design thinking to build new products,
services and/or consumer programs
Demonstrated project management experience developing and
executing large initiatives.
Experience with data analytics and BI tools (e.g., SAS,
Tableau), benchmarking data, and client insights to drive strategy
Strong financial acumen and experience managing and optimizing a
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits package in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement), or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
10/18/20 by 11:59 pm CST time .