Vice President of Supporter Operations

Company: Compassion International, Inc.
Location: Colorado Springs
Posted on: September 14, 2020

Job Description:

Compassion International, Inc. is a registered 501 (c)(3) non profit organization.

Compassion and Compassion International are Registered Trademarks of Compassion International, Inc.

All donations in the United States are tax-deductible in full or part.

As Vice President of Supporter Operations, you will lead the supporter and marketing operations division. As head of this division, you will ensure the delivery of efficient and effective marketing operations, including direction of design, management, and optimization of core processes. You will also collaborate with senior leaders of Compassion's Global Partner Alliance to establish supporter operations partnerships for greater impact, collaboration, and efficiencies. Furthermore, you will be responsible for maintaining standards of excellent customer service and care for supporter interactions through Compassion's call center. In this position, your primary role will be to provide direction and leadership through subordinate directors and managers. You will own your team members’ performance management, development, and work direction in alignment with the ministry’s global strategies. Finally, you will work with other senior leaders to set functional strategy and direction.

What will you do?

Maintain a personal relationship with Jesus Christ.

Act as an advocate for children. Understand and advance Christ's mandate to protect children. Take active steps to help protect against neglect, abuse, and exploitation of children.

Provide high-level direction and leadership in the design, management, and optimization of core marketing processes and operations. Drive work in the functional disciplines of process improvement, monitoring, user adoption, and training across marketing, fundraising, and strategic relationships as well as in collaboration with leaders of Compassion’s Global Partner Alliance.

Working through subordinate leaders and mangers, direct core marketing processes including letters, communications, intervention reporting, trips and visits, MI3, disaster, and sensitive messaging/funds.

Provide high-level direction and leadership of Compassion’s call center and supporter care interactions. Direct metrics and reporting efforts driven by data collected from all supporter interactions to ensure the highest level of supporter care and engagement.

Lead the strategy for how technology, process, or data changes are communicated/resolved and transitioned to Operations or Technology for further follow-up as needed.

Lead digital production operations, providing technical integration and operational support to Compassion’s marketing campaigns and operations.

Working through subordinate leaders, optimize inventory allocation for Sponsorship, Targeted Response, and Trips and Visits for Compassion and its Global Partners to ensure appropriate inventory balance and cost management. Ensure appropriate and accurate reporting on costs related to each product.

Provide leadership, planning and consultation to subordinates, executives, and peer management in the successful alignment of assigned department resources to ensure achievement of operational priorities and initiatives, integrating priorities within organizational strategies to ensure that department's purpose is fulfilled.

Prepare and administer the annual budget and departmental expenses, ensuring accountability for on-time completion of deliverables based on department objectives, SLAs, and other Compassion standards.

Select, manage, and develop assigned staff. Establish goals and objectives in order to effectively coach and manage performance. Support continuous learning and development that enhances individual performance and organizational capability.

What do you bring?

You have 15-20 years of experience in marketing and/or support operations.

You have a desire to join Compassion’s ministry and elevate our support operations division. You bring the sincere belief that effective donor engagement is the foundation of a thriving organization, and the motivation to champion a customer service-driven culture.

You have experience working cross-functionally with executive-level leadership to establish strategy and direction. You have a successful track record of cultivating positive relationships internally.

You value your relationship with Jesus Christ above all, and you reflect your discipleship as a staff member and leader. You bring a high level of emotional intelligence, empathy and integrity to your work and your management of others.

Why work here?

The mission: Join a team that is motivated to release children from poverty in Jesus’ name.

Our benefits : Receive generous paid time off, 10% contribution to a 403(b) retirement fund on top of your salary, excellent healthcare coverage, free short-term professional counseling, and more .

Spiritual growth: Participate in regular chapel services, prayer groups, and department devotionals.

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Keywords: Compassion International, Inc., Colorado Springs , Vice President of Supporter Operations, Other , Colorado Springs, Colorado