Compassion International, Inc. is a registered 501 (c)(3) non
Compassion and Compassion International are Registered
Trademarks of Compassion International, Inc.
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As Vice President of Supporter Operations, you will lead the
supporter and marketing operations division. As head of this
division, you will ensure the delivery of efficient and effective
marketing operations, including direction of design, management,
and optimization of core processes. You will also collaborate with
senior leaders of Compassion's Global Partner Alliance to establish
supporter operations partnerships for greater impact,
collaboration, and efficiencies. Furthermore, you will be
responsible for maintaining standards of excellent customer service
and care for supporter interactions through Compassion's call
center. In this position, your primary role will be to provide
direction and leadership through subordinate directors and
managers. You will own your team members’ performance management,
development, and work direction in alignment with the ministry’s
global strategies. Finally, you will work with other senior leaders
to set functional strategy and direction.
What will you do?
Maintain a personal relationship with Jesus Christ.
Act as an advocate for children. Understand and advance Christ's
mandate to protect children. Take active steps to help protect
against neglect, abuse, and exploitation of children.
Provide high-level direction and leadership in the design,
management, and optimization of core marketing processes and
operations. Drive work in the functional disciplines of process
improvement, monitoring, user adoption, and training across
marketing, fundraising, and strategic relationships as well as in
collaboration with leaders of Compassion’s Global Partner
Working through subordinate leaders and mangers, direct core
marketing processes including letters, communications, intervention
reporting, trips and visits, MI3, disaster, and sensitive
Provide high-level direction and leadership of Compassion’s call
center and supporter care interactions. Direct metrics and
reporting efforts driven by data collected from all supporter
interactions to ensure the highest level of supporter care and
Lead the strategy for how technology, process, or data changes
are communicated/resolved and transitioned to Operations or
Technology for further follow-up as needed.
Lead digital production operations, providing technical
integration and operational support to Compassion’s marketing
campaigns and operations.
Working through subordinate leaders, optimize inventory
allocation for Sponsorship, Targeted Response, and Trips and Visits
for Compassion and its Global Partners to ensure appropriate
inventory balance and cost management. Ensure appropriate and
accurate reporting on costs related to each product.
Provide leadership, planning and consultation to subordinates,
executives, and peer management in the successful alignment of
assigned department resources to ensure achievement of operational
priorities and initiatives, integrating priorities within
organizational strategies to ensure that department's purpose is
Prepare and administer the annual budget and departmental
expenses, ensuring accountability for on-time completion of
deliverables based on department objectives, SLAs, and other
Select, manage, and develop assigned staff. Establish goals and
objectives in order to effectively coach and manage performance.
Support continuous learning and development that enhances
individual performance and organizational capability.
What do you bring?
You have 15-20 years of experience in marketing and/or support
You have a desire to join Compassion’s ministry and elevate our
support operations division. You bring the sincere belief that
effective donor engagement is the foundation of a thriving
organization, and the motivation to champion a customer
You have experience working cross-functionally with
executive-level leadership to establish strategy and direction. You
have a successful track record of cultivating positive
You value your relationship with Jesus Christ above all, and you
reflect your discipleship as a staff member and leader. You bring a
high level of emotional intelligence, empathy and integrity to your
work and your management of others.
Why work here?
The mission: Join a team that is motivated to release children
from poverty in Jesus’ name.
Our benefits : Receive generous paid time off, 10% contribution
to a 403(b) retirement fund on top of your salary, excellent
healthcare coverage, free short-term professional counseling, and
Spiritual growth: Participate in regular chapel services, prayer
groups, and department devotionals.
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