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Specialist

Company: HCL Axon
Location: Colorado Springs
Posted on: February 15, 2020

Job Description:

SR Number HCLI/HCLI/2020/ Designation Specialist Location Colorado Job Description (Posting). . Preferred relevant work experience 2 to 6 years Excellent knowledge in remote desktop support Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Good knowledge with windows 10 Performs upgrades as directed to ensure the longevity of equipment Test computers to ensure proper functioning of computer systems. Adhere to policies as per corporate manuals and directives. Setup computers and install software for various applications and programs. Interact with staff on desktop problems and their resolution. Network and connect computers within organization to better communication. Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared. Good Knowledge with software distributions tools. Must be comfortable working in 24*7/On-Call environment. Provide assistance needed from Top level Management, CEO and VP level Users Knowledge of Active Directory, MS Exchange, SCCM Client , Dell Command Center Knowledge of MS Office Suite 2016/365, One Drive Knowledge of Apple/Android Mobile devices ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center - Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Experience 2.5-5 Years Qualification B Tech No. of Positions 1 Skill (Primary) BPS-Unified Service Desk-Remote Desktop Support Country USA Employee Group Business Line FT City Denver Entity INFRA Auto req ID BR Removal Date 06-Feb-2021

Keywords: HCL Axon, Colorado Springs , Specialist, Other , Colorado Springs, Colorado

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