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Supervisor, Brokerage

Company: T Rowe Price
Location: Colorado Springs
Posted on: December 5, 2019

Job Description:

Our mission as a leading investment management firm is to help our clients achieve their long-term financial goals. We believe our associates are the key to this mission and we are always looking for talented individuals who share our commitment to our clients success. If youre looking for challenging work experiences and the ability to learn in a collaborative culture, we invite you to explore the opportunities available at T. Rowe Price. PRIMARY PURPOSE OF THE POSITION The Brokerage Supervisor supervises the daily activities of a group of approximately 10-14 Financial Representatives with varying degrees of experience in order to provide prompt and high-quality services to our Brokerage customers. The position is also a Principal needing to assure compliance with all applicable regulatory requirements, being able to work in a fast-paced arena that demands excellent business judgment, people skills, and quick decision-making ability on a daily basis to handle the trading environment. PRINCIPAL RESPONSIBILITIES Monitors the daily activities of the Brokerage Financial Representatives, ensure adequate telephone coverage within the group, coordinate volumes and allocate the staff accordingly, and coordinate additional activities assigned to the groups members, such as monitoring online order traffic as necessary, margin accounts, cash journals, servicing of cashless option exercise, customer e-mails received via Account Access-Brokerage secure site, customer correspondence, outbound call projects, cost basis. Resolves daily personnel problems, and review time cards. Evaluates employee performance on a regular basis and take corrective action as required. Coaches to the Brokerage Conversation Model, monthly and yearly evaluations and personal development and career progression discussions. Assists with recruiting, interviewing and selecting new hires. Identifies potential process improvements and areas where efficiencies can be gained. Assists group managers with evaluating existing policy, offering suggestions for change and implementing changes when appropriate. Completes special projects as assigned. Handles complex customer account issues and other escalated problems requiring supervisory intervention. Acts in Series 24 Principal capacity by reviewing and approving trade blotters maintained by Brokerage Financial Representatives, approving Brokerage new accounts, margin accounts and option accounts (if Series 4 licensed). Other Principal duties include approving written correspondence and monitoring associates activities to ensure compliance with all applicable regulatory requirements. QUALIFICATIONS Required College degree and 1 year of related work experience, or Associate degree and 3 years related work experience, or High School diploma/equivalent and 5 years related work experience Strong leadership skills and teambuilding skills Thorough knowledge of TRP mutual funds and related services Strong understanding of equity, options, fixed income, and margin trading Strong verbal/written communication skills Effective time management and organizational skills Displays a good work ethic Works well under pressure in a fast-paced environment Displays sound decision making skills Ability to use sound judgment, think strategically and logically Leads by example Preferred - Bachelor Degree with 2 years of relevant industry experience - Series 4 and 53 License - Series 24 within 60 days of hire - Exceeds standards in overall job performance - Ability to identify unspoken needs and concerns of customers - Ability to show sustained calm and confidence in the face of difficult issues; demonstrates resilience and is able to manage resistance to proposed action - Ability to assess a situation and identify patterns or trends recognized from a series of previous experiences. - Systems NetEx Pro, Millennium/NT, ASI/GLI, AWD, Adesso COLD, Outlook, Statement Front End, Online Statement Viewer, NICE, CCPulse, WFM, Brio Reporting and ILX T. Rowe Price is an Equal Opportunity Employer

Keywords: T Rowe Price, Colorado Springs , Supervisor, Brokerage, Other , Colorado Springs, Colorado

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