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Director, Litigation Operations

Company: USAA
Location: Colorado Springs
Posted on: November 23, 2022

Job Description:

Purpose of JobAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.Job Profile SummaryWe are currently seeking a Director, Litigation Operations to work in a Hybrid Work Environment from one of our USAA office locations to include Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, or Tampa, FL. This Director will be part of the Litigation Operations team at USAA overseeing a team of Litigation Managers and Litigation Claims Advisors.Leads unit of assigned Litigation Managers. Responsible for workflow, administration, developing employee technical skills, and evaluating performance of Litigation Managers. Provides high-level technical advice and supervision on litigated cases. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice and empathy.Job RequirementsPrimary Responsibilities:

  • Identifies and handles existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Directs, develops and leads a team of claims litigation professionals who handle all litigation arising out of the Auto, Property and Small Business Insurance contract.
  • Accountable to deliver operational litigation results, including external legal expense, case quality, and member service.
  • Collaborates with Claims Operations leaders to drive business results, manage litigation risk and find opportunities to strengthen overall claim handling.
  • Manages workflow and ensures quality control.
  • Participates in case authority and strategy conferences on litigated cases.
  • Monitors and provides recommendations for retention of panel defense attorneys and firms.
  • Accountable for reviewing, auditing, and approving legal expenses and fees.
  • Responsible for hiring, employee development, performance evaluation, counseling, and all manager related administrative functions.
  • Responsible for ensuring litigation documentation records are current and complete across the team.
  • Works closely with management to develop procedures, policies and objectives.
  • Ensures that all policies and procedures, including compliance, regulatory, performance and customer service standards are met or exceeded.
  • Within authority limit, independently analyzes, and helps support, investigate, negotiate and resolve highest severity and/or most complex claims.
  • Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.Minimum Requirements:
    • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
    • 8 years of progressive customer service, operational, or military experience, to include a minimum 6 years of P&C experience in claims or claims litigation.
    • 3 years of direct team lead or management experience required.
    • Extensive experience developing claim or litigation strategy and negotiation of complex P&C claims.
    • Advanced knowledge of P&C policies and legal regulations.
    • Advanced knowledge of regulatory compliance related to claims and claims litigation.
    • Experience handling large losses auto, property or commercial.
    • Demonstrated ability to build rapport and successful relationships with vendor law firms
    • Excellent verbal and written communication skills.
    • Subject-matter-expert knowledge of Microsoft Office Tools and applicable software.Preferred Experience:
      • Bodily Injury/Uninsured Motorist Subject-matter-expert-knowledge
      • Personal Injury Protection Subject-matter-expert knowledge
      • Experience with litigation expense managementThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700 * .Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.To see details on our outstanding benefits, visit USAA Total Rewards.Relocation assistance is not available for this position.USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.If you are an existing USAA employee, please use the internal career site in OneSource to apply.Please do not type your first and last name in all caps.Find your purpose. Join our mission.USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself you just need to share our passion for serving our more than 13 million members.USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Keywords: USAA, Colorado Springs , Director, Litigation Operations, Legal , Colorado Springs, Colorado

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