Call Center/Customer Sales & Service - up to 38k
Location: Colorado Springs
Posted on: October 1, 2024
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Job Description:
AppleOne is in partnership with Comcast to assist in the growth
of their Colorado Springs Loyalty/Retention Service Center.
YOU'RE A KEEPER
Smart, intuitive and persuasive -
you build relationships that last.
For any number of reasons, customers may feel the need to make a
change either to a lower level of XFINITY service or even a
different carrier. Your job is to convince them that XFINITY can
meet their changing needs better - and keep them in the
"family."
Equal parts detective, ally, troubleshooter and negotiator, you'll
use your outstanding communication and listening skills to "bond"
with the customer - relating to their situation and
identifying/addressing their concerns. Using a thorough knowledge
of our products, plans and packages, you'll re-ignite the
customer's enthusiasm for all things XFINITY. And once they're
convinced, you'll be ready to upsell new XFINITY products/services
that meet their unique needs.
To qualify, you must have a high school diploma or its equivalent,
along with 1-2 years of sales experience, ideally in a high-volume
call center environment. You'll also need the flexibility to work
weekends, evenings and/or overtime hours as needed. Fluent in
another language? Certain locations have amazing bilingual
opportunities available!
In return, we offer an extensive paid training program (including
real-time "shadowing" of successful Retention professionals) and an
attractive base salary, plus commission on the accounts you retain
and/or upsell.
If you're the Keeper we're seeking, and you'd like to be part of
our exceptional team, we'd like to hear from you.
Comcast is an Affirmative Action/EEO employer M/F/D/V
Apply for this great position as a loyalty specialist today! We are
an equal employment opportunity employer and will consider all
qualified candidates without regard to disability or protected
veteran status.
Keywords: , Colorado Springs , Call Center/Customer Sales & Service - up to 38k, IT / Software / Systems , Colorado Springs, Colorado
Click
here to apply!
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