Desktop, Field Services
Company: Diverse Lynx
Location: Colorado Springs
Posted on: April 20, 2024
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Job Description:
Job Summary:
Candidate must be able to provide onsite IT support to more than 90
sites and 6,500 users located near Colorado Springs, CO. Project
includes daily operational support and IT Tier 2 end user device
support.
TOP REQUIREMENTS:
Desktop & Field Support skills, customer service experience,
technical troubleshooting, preferred ITIL certification
*** What experience will set candidates apart from one another?
Customer service skills, end user Tier 2 device support experience,
printers, technical troubleshooting ability. ***
INTERVIEW PROCESS:
--- How many rounds? 2 max, Webex (video required) 30 min with
manager and supervisor
--- How technical will the interviews be? Basic troubleshooting and
a few in depth Tier 2 IT related questions to determine technical
ability
Primary Responsibilities:
--- Must have a valid driver's license, car insurance and
dependable vehicle
--- Provide In-Person Corporate office and clinic onsite support
for end user IT desktop support services
--- Provide laptop and desktop support for Windows devices to
include software installations and end user data migrations
--- Consistently exhibits behavior and communication skills that
demonstrate commitment to superior customer service, including
quality, care and concern with each and every internal and external
customer
--- Coordinates with both internal IT resources and external
vendors as needed on small-scale application and hardware upgrades
or installations
--- Ensures proper ticket communication protocol including
announcing arrival, work performed, status and departure
Required software tools/skills:
--- Knowledge of remote assistance tools, Active Directory, Citrix,
VPN, LAN and WAN
--- Ability to problem-solve and resolve issues in a ticket
management system in accordance with service level agreements
--- Strong interpersonal skills and ability to
coordinate/collaborate with other technical teams to resolve issues
and determine problem resolution
Required skills/attributes:
End-user software and hardware support in a mid-to-large size
enterprise. Experience includes operating system software,
desktops, laptops, tablets, smart phones, printers, telephones and
cabling environments
--- 1 - 3 years of experience in desktop, laptop and smart phones
troubleshooting.
--- Experience with Android and Apple IOS support
--- Must be able to lift up to 70 pounds
--- You will be asked to perform this role in an office setting or
other company location
Nice to Have:
--- 2 years' experience in troubleshooting laptop and desktop
issues in Enterprise Environment
--- 2 years' experience Microsoft Software Office Suite
--- Knowledge of Active Directory, Citrix, Microsoft SCCM
Diverse Lynx LLC is an Equal Employment Opportunity employer. All
qualified applicants will receive due consideration for employment
without any discrimination. All applicants will be evaluated solely
on the basis of their ability, competence and their proven
capability to perform the functions outlined in the corresponding
role. We promote and support a diverse workforce across all levels
in the company.
Keywords: Diverse Lynx, Colorado Springs , Desktop, Field Services, IT / Software / Systems , Colorado Springs, Colorado
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