C2BMC - Helpdesk System Administrator

Company: Auria
Location: Colorado Springs
Posted on: April 18, 2024

Job Description:

Auria is looking to hire a Helpdesk System Administrator to support the C2BMC-G Infrastructure Engineering team in a fast-paced, dynamic environment near Colorado Springs at Schriever Space Force Base. Act as the first line of defense for user-level interactions and issues. This position primarily supports users in person, secure phone, email, or instant message (IM). This position will be customer-facing, so refined customer service and IT skills are necessary. You must be comfortable diagnosing and troubleshooting issues with remote users daily.

Essential Functions:

• Domain account creation (along with restricted security group add abilities).
• User password resets.
• User VDI troubleshooting.
• Application installations and troubleshooting for users.
• User thin client troubleshooting.
• Work with the active directory team and compliance/patching admins to work through updating processes and procedures.
• Monitoring dedicated helpdesk phone lines and/or chat capability for servicing various C2BMC-G team requests for assistance.
• Route user requests to the appropriate team for service.
• Experience with supporting users in an enterprise-level system.
• Experience with writing standard operating procedures (SOP) documentation.
• Comfortable interacting professionally with users and customers in an IT service-type setting, including via phone, email, IM, and face-to-face communications.
• Experience with installing and troubleshooting Windows and Linux applications.
• Experience using a help desk ticketing system (such as Atlassian JIRA) to record work performed and details for future use.
• Ability to write and edit technical documentation of processes/procedures in solutions such as Atlassian Confluence Basic Qualifications:
  • Top-Secret clearance is required to start with eligibility for SCI and SAP.
  • 5 years with a Bachelor's degree in a related field; 4 years with Masters and 10 years experience in lieu of a degree.
  • Must possess a DoD 8140 certification at IAT Level II or higher (Security+, GSEC, SCNP, SSCP, CISSP, CISA, GSE, SCNA).
  • Provide technical support to users by researching and answering questions, troubleshooting problems, and gathering an understanding of system requirements and infrastructure functionality.
  • Create and improve written processes and documentation. Preferred Qualifications:
    • Windows 10/11 administrative experience in an enterprise environment.
    • RedHat 7/8/9 administrative experience in an enterprise environment.
    • Microsoft Active Directory for tasks such as creating/modifying users. Salary Range:The salary offered will be based on the selected candidate's qualifications - skills, education & experience - and the position level ($99,610 - $113,00).
      
      About Auria
      
      Auria is a provider of solutions and software in support of complex Space, National Security, and Cyber missions of federal, international, and commercial customers. Headquartered in Colorado Springs, CO and with operations in Boulder, CO, Washington, DC, Huntsville, AL, Albuquerque, NM, Ogden, UT, and San Diego, CA, our success is built on the excellence of diverse teams advancing innovative systems and operational software to strengthen our customers' superiority in Space. With a distinguished track record and a spirit of relentless pursuit, we set the pace for progress and execute every mission with the utmost precision.
      
      When you join Auria as a full-time employee, you get many benefits which include:
      • Generous PTO package with yearly tenure increases
      • Flex time policy providing you the flexibility needed
      • 11 Company-Paid Holidays per year
      • Up to 4% match on 401(k) employee contributions, employer and employee contributions immediately vested
      • Tuition and Certification Fee Assistance
      • Low-cost medical plans that include company-sponsored HSA
      • No-cost life insurance
      • Employee Assistance Program (EAP)
      • And much more!
        Auria is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, veteran status, disability, or any other protected class.

Keywords: Auria, Colorado Springs , C2BMC - Helpdesk System Administrator, IT / Software / Systems , Colorado Springs, Colorado