IT Desktop Technical Support
Company: Skiltrek
Location: Colorado Springs
Posted on: May 25, 2023
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Job Description:
Skiltrek has a IT/PC Technical Support job opportunity for the
North Colorado Springs/Monument area.
Top Skills Details:
Description:
" Maintains, analyzes, troubleshoots, and repairs computer systems,
hardware and computer peripherals.
" Documents, maintains, upgrades or replaces software systems.
" Supports and maintains user account information including rights,
security and systems groups.
" Install, upgrade, support and troubleshoot 10, Windows 7 and
Microsoft Office, Apple, Mac, iPhones, iPads, and any other
authorized desktop applications
" Install, upgrade, support and troubleshoot printers, computer
hardware and any other authorized peripheral equipment
" Perform general preventative maintenance tasks on computers,
laptops, printers and any other authorized peripheral equipment,
etc.
" Performs work in compliance within specified warranty
requirements
" Returns defective equipment/parts to maintenance inventory,
documents customer repairs, maintains and restocks assigned parts
inventory to insure proper spare parts levels
" Responsible for monitoring, operating, managing, troubleshooting
and restoring to service any personal computers (PC), notebooks or
any other equipment that has authorized access to the network.
" Dealing with hardware and application support queries and issues
reported to the support desk and escalated to the Desktop Support
team
" Provide user data and application recovery and use diagnostic
tools to troubleshoot problems associated with network
connectivity, and workstation hardware/software
" Works with vendor support contacts to resolve technical issues
within the desktop environment
" Escalate issues and involve experts wherever required in order to
resolve issues as quickly as possible
" Routine or as requested health check of IT systems for printers,
copiers, fax machines, scanners, and video conference equipment and
providing reports as needed.
" Provide training end users on how to operate the equipment as
requested
Requirements/Experience:
" 2-4+ years of experience in the field working as an IT Support
Specialist or in a related area.
" Familiar with a variety of the fields concepts, practices, and
procedures.
" Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks.
" Excellent technical knowledge of PC s and desktop hardware.
" Able to operate effectively in a team environment with both
technical and nontechnical team members
" Self-confidence in your analytical and problem-solving skills +
good communication (both verbal and written) skills
" Planning, organizing skills + good administration management
skills
About Us
Skiltrek is an award-winning IT staffing firm and the staffing
partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building
technical excellence, understand business performance and
nuances,
be abreast with the latest happenings in technology world and enjoy
a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all
aspects of recruitment, selection, and employment without regard to
gender,
race, religion, national origin, ethnicity, disability, gender
identity/expression, sexual orientation, veteran or military
status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community
of inclusion, and an environment free from discrimination,
harassment, and retaliation.
Keywords: Skiltrek, Colorado Springs , IT Desktop Technical Support, IT / Software / Systems , Colorado Springs, Colorado
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