-Flexible and long hours sometimes required.
-Sedentary work - Exerting up to 10 pounds of force occasionally,
and/or negligible amount of force frequently or constantly to lift,
carry, push, pull or otherwise move objects.
-Maintain a warm and friendly demeanor at all times.
-Must be able to effectively communicate both verbally and written,
with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to
-Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Wyndham Hotels &
Resorts Standards, as required by scheduling, which will vary
according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag.
-Comply with Wyndham Hotels & Resorts Standards and regulations to
encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
-Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or
-Perform other duties as requested by management.
-Handle incoming/outgoing calls in an attentive, courteous and
efficient manner, according to standard operating procedures.
-Take and deliver messages according to standards.
-Maintain guest privacy at all times.
-Provide information about the hotel.
-Be familiar with emergency procedures.
-Perform call accounting, if applicable.
-Be familiar with VIP procedures.
-Be able to provide accurate directions to the hotel.
-Be familiar with the surrounding area of the hotel.
-Send/receive guest faxes.
-Serve as radio dispatcher, maintaining proper radio and paging
-Record and relay all guest requests and verify completion.
-Maintain daily activity log.
-Establish and maintain efficient filing system of guest
-Process wake up calls per the guest's request.
-File PBX reports.
-Maintain clean work area.
Wyndham Hotels & Resorts is committed to attracting, motivating,
and retaining talented team members who align with our company's
core values. We are proud to reward our full time team members with
comprehensive benefit programs and resources which include:
-Health insurance with HSA and FSA options
-Short- and Long-Term Disability coverage
-401(k) with generous company match
-Paid Time Off (PTO)
Participation in any of the benefit plans and programs made
available to team members is subject to satisfaction of eligibility
requirements. Wyndham Hotels & Resorts reserves the right to amend
or terminate any benefit plan or program at any time in accordance
with applicable law.
Wage Rate: $14.50
Wyndham Hotels & Resorts is the world's largest hotel franchising
company by the number of properties with approximately 9,000 hotels
across over 95 countries on six continents. Through its network of
more than 813,000 rooms appealing to the everyday traveler, Wyndham
commands a leading presence in the economy and midscale segments of
the lodging industry. The Company operates a portfolio of 22 hotel
brands, including Super 8 -, Days Inn -, Ramada -, Microtel -, La
Quinta -, Baymont -, Wingate -, AmericInn -, Hawthorn Suites -,
Trademark Collection - and Wyndham -. Headquartered in Parsippany,
N.J. with offices around the globe in London, Shanghai, Buenos
Aires, Dubai and more, Wyndham Hotels & Resorts employs more than
4,000 team members worldwide who are dedicated to the Company's
mission of making hotel travel possible for all.
Wyndham Hotels & Resorts is an Equal Employment Opportunity
Job Location: Cheyenne Mountain Resort, 3225 Broadmoor Valley Rd,
Colorado Springs, Colorado 80906
Employment Status: Full-time