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Technical Support Specialist

Company: UnitedHealth Group
Location: Colorado Springs
Posted on: June 21, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)You'll enjoy the flexibility to telecommute* from Colorado as you take on some tough challenges.Primary Responsibilities:

  • Provide exceptional customer service to all customers while following best practices of call greeting, call handling, call documentation, call resolution and call closure
  • Provide 1st level technical support by creating and/or resolving Incident and Request cases
  • Troubleshoot problems with network connectivity, web access, Windows, Outlook access, Exchange, SQL connectivity, and proprietary clinical applications
  • Troubleshoot internal applications specific to the business; document resolution or problem fixes and promote to corporate knowledge base
  • Resolve issues using defined troubleshooting checklists and skills in coordination with other Service Desk team members and internal hardware and software subject matter experts
  • Learn and maintain a high level of knowledge of user computing environment
  • Work with non-technical end-user base, providing new user orientation, application navigation and basic usage tips and techniques to improve their user experience
  • Diagnose and resolve client hardware problems/failures and escalate if/when appropriate
  • Escalate global issues to established escalation path and support structure and provide timely updates to global outages and major incidents
  • Support mobile devices in environment to include iPhone and Android
  • Provide password reset administration to users that have forgotten their Windows/AD password and/or are locked out of their accounts
  • Open, log and track Major Incident cases and communicate information to the Major Incident TeamWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
    • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
    • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
    • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
    • 401(k) Savings Plan, Employee Stock Purchase Plan
    • Education Reimbursement
    • Employee Discounts
    • Employee Assistance Program
    • Employee Referral Bonus Program
    • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
    • More information can be downloaded at: http://uhg.hr/uhgbenefitsYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
      • High School Diploma or GED
      • 1+ year of experience working with a ticket management system in accordance with service level agreements
      • 1+ year of experience performing end-user software and hardware in a mid-to-large size enterprise
      • 1+ year experience operating system software, desktops, laptops, smart phones and printers
      • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Preferred Qualifications:
        • Reside in the Colorado Springs, CO area
        • CompTIA A+ CertificationSoft Skills:
          • Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work. (sm)*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Colorado Residents Only: The salary range for Colorado residents is $18.17 to $32.26. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. keywords: Optum, UnitedHealth, Technical Support, Help Desk, Service Desk, Ticket tracking system, Active Directory, end-user support, Remote, WFH, Colorado springs, CO, Colorado, #RPO, #Yellow

Keywords: UnitedHealth Group, Colorado Springs , Technical Support Specialist, IT / Software / Systems , Colorado Springs, Colorado

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