Technical Support Specialist
Company: UnitedHealth Group
Location: Colorado Springs
Posted on: June 21, 2022
Job Description:
Combine two of the fastest-growing fields on the planet with a
culture of performance, collaboration and opportunity and this is
what you get. Leading edge technology in an industry that's
improving the lives of millions. Here, innovation isn't about
another gadget, it's about making health care data available
wherever and whenever people need it, safely and reliably. There's
no room for error. Join us and start doing your life's best
work.(sm)You'll enjoy the flexibility to telecommute* from Colorado
as you take on some tough challenges.Primary Responsibilities:
- Provide exceptional customer service to all customers while
following best practices of call greeting, call handling, call
documentation, call resolution and call closure
- Provide 1st level technical support by creating and/or
resolving Incident and Request cases
- Troubleshoot problems with network connectivity, web access,
Windows, Outlook access, Exchange, SQL connectivity, and
proprietary clinical applications
- Troubleshoot internal applications specific to the business;
document resolution or problem fixes and promote to corporate
knowledge base
- Resolve issues using defined troubleshooting checklists and
skills in coordination with other Service Desk team members and
internal hardware and software subject matter experts
- Learn and maintain a high level of knowledge of user computing
environment
- Work with non-technical end-user base, providing new user
orientation, application navigation and basic usage tips and
techniques to improve their user experience
- Diagnose and resolve client hardware problems/failures and
escalate if/when appropriate
- Escalate global issues to established escalation path and
support structure and provide timely updates to global outages and
major incidents
- Support mobile devices in environment to include iPhone and
Android
- Provide password reset administration to users that have
forgotten their Windows/AD password and/or are locked out of their
accounts
- Open, log and track Major Incident cases and communicate
information to the Major Incident TeamWhat are the reasons to
consider working for UnitedHealth Group? Put it all together -
competitive base pay, a full and comprehensive benefit program,
performance rewards, and a management team who demonstrates their
commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay
period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health
Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term
disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC
Insurance, etc.)
- More information can be downloaded at:
http://uhg.hr/uhgbenefitsYou'll be rewarded and recognized for your
performance in an environment that will challenge you and give you
clear direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested
in.Required Qualifications:
- High School Diploma or GED
- 1+ year of experience working with a ticket management system
in accordance with service level agreements
- 1+ year of experience performing end-user software and hardware
in a mid-to-large size enterprise
- 1+ year experience operating system software, desktops,
laptops, smart phones and printers
- Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation. Preferred
Qualifications:
- Reside in the Colorado Springs, CO area
- CompTIA A+ CertificationSoft Skills:
- Strong interpersonal skills and ability to
coordinate/collaborate with other technical teams to resolve issues
and determine problem resolution To protect the health and safety
of our workforce, patients, and communities we serve, UnitedHealth
Group and its affiliate companies now require all employees to
disclose COVID-19 vaccination status prior to beginning employment.
In addition, some roles require full COVID-19 vaccination,
including boosters, as an essential job function. UnitedHealth
Group adheres to all federal, state, and local COVID-19 vaccination
regulations as well as all client COVID-19 vaccination requirements
and will obtain the necessary information from candidates prior to
employment to ensure compliance. Candidates must be able to perform
all essential job functions with or without reasonable
accommodation. Failure to meet the vaccination requirement may
result in rescission of an employment offer or termination of
employment.Technology Careers with Optum. Information and
technology have amazing power to transform the health care industry
and improve people's lives. This is where it's happening. This is
where you'll help solve the problems that have never been solved.
We're freeing information so it can be used safely and securely
wherever it's needed. We're creating the very best ideas that can
most easily be put into action to help our clients improve the
quality of care and lower costs for millions. This is where the
best and the brightest work together to make positive change a
reality. This is the place to do your life's best work. (sm)*All
Telecommuters will be required to adhere to UnitedHealth Group's
Telecommuter Policy.Colorado Residents Only: The salary range for
Colorado residents is $18.17 to $32.26. Pay is based on several
factors including but not limited to education, work experience,
certifications, etc. In addition to your salary, UnitedHealth Group
offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity/Affirmative
Action employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law.UnitedHealth Group is a drug-free
workplace. Candidates are required to pass a drug test before
beginning employment. keywords: Optum, UnitedHealth, Technical
Support, Help Desk, Service Desk, Ticket tracking system, Active
Directory, end-user support, Remote, WFH, Colorado springs, CO,
Colorado, #RPO, #Yellow
Keywords: UnitedHealth Group, Colorado Springs , Technical Support Specialist, IT / Software / Systems , Colorado Springs, Colorado
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