PBX Agent
Company: Cheyenne Mountain Colorado Springs, A Dolce Resort
Location: Colorado Springs
Posted on: May 15, 2022
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Job Description:
Dolce is now seeking a PBX Agent to join our team at the
Cheyenne Mountain Resort location in Colorado Springs,
Colorado.
Job Summary
The Communications Operator is responsible for ensuring efficient
communication within, to and from the hotel while maintaining
attentive, courteous and efficient customer service.
Education & Experience
High School diploma or equivalent and/or experience in a hotel or
related field preferred.
Physical Requirements
-Flexible and long hours sometimes required.
-Sedentary work - Exerting up to 10 pounds of force occasionally,
and/or negligible amount of force frequently or constantly to lift,
carry, push, pull or otherwise move objects.
General Requirements
-Maintain a warm and friendly demeanor at all times.
-Must be able to effectively communicate both verbally and written,
with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to
meet deadlines.
-Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Wyndham Hotels &
Resorts Standards, as required by scheduling, which will vary
according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag.
-Comply with Wyndham Hotels & Resorts Standards and regulations to
encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
-Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or
operational needs.
-Perform other duties as requested by management.
Fundamental Requirements
-Handle incoming/outgoing calls in an attentive, courteous and
efficient manner, according to standard operating procedures.
-Take and deliver messages according to standards.
-Maintain guest privacy at all times.
-Provide information about the hotel.
-Be familiar with emergency procedures.
-Perform call accounting, if applicable.
-Be familiar with VIP procedures.
-Be able to provide accurate directions to the hotel.
-Be familiar with the surrounding area of the hotel.
-Send/receive guest faxes.
-Serve as radio dispatcher, maintaining proper radio and paging
procedures.
-Record and relay all guest requests and verify completion.
-Maintain daily activity log.
-Establish and maintain efficient filing system of guest
registration cards.
-Process wake up calls per the guest's request.
-File PBX reports.
-Maintain clean work area.
Wyndham Hotels & Resorts is committed to attracting, motivating,
and retaining talented team members who align with our company's
core values. We are proud to reward our full time team members with
comprehensive benefit programs and resources which include:
-Health insurance with HSA and FSA options
-Dental insurance
-Vision insurance
-Life/AD&D insurance
-Short- and Long-Term Disability coverage
-401(k) with generous company match
-Paid Time Off (PTO)
-Paid Holidays
Participation in any of the benefit plans and programs made
available to team members is subject to satisfaction of eligibility
requirements. Wyndham Hotels & Resorts reserves the right to amend
or terminate any benefit plan or program at any time in accordance
with applicable law.
Wage Rate: $14.00
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the
world and a leading hotel management company. We stand 22 brands
strong across 9,000 hotels in more than 95 countries, and we offer
the most diverse collection of hotel experiences in the world. Our
iconic brands, united by the richest and simplest rewards program
in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we
champion everyday travelers. We believe guests deserve great
experiences, and our robust portfolio-distinguished by our leading
economy and midscale brands-delivers just that.
We are AmericInn-- by Wyndham, Baymont-- by Wyndham, Days Inn-- by
Wyndham, Dazzler-- by Wyndham, Dolce Hotels and Resorts-- by
Wyndham, Esplendor-- Boutique Hotels by Wyndham, Hawthorn Suites by
Wyndham--, Howard Johnson-- by Wyndham, La Quinta-- Inns & Suites,
Microtel by Wyndham--, Ramada Encore by Wyndham, Ramada Worldwide--
by Wyndham, Registry Collection Hotels, Super 8-- by Wyndham, The
Trademark Collection-- by Wyndham, Travelodge-- by Wyndham, TRYP by
Wyndham--, Wingate by Wyndham--, Wyndham Alltra, Wyndham Garden--,
Wyndham Grand-- and Wyndham Hotels and Resorts--.
Headquartered in Parsippany, N.J. with offices around the globe in
London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels &
Resorts employs approximately 9,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
Job Location: Cheyenne Mountain Resort, 3225 Broadmoor Valley Rd,
Colorado Springs, Colorado 80906
Employment Status: Full-time
Keywords: Cheyenne Mountain Colorado Springs, A Dolce Resort, Colorado Springs , PBX Agent, IT / Software / Systems , Colorado Springs, Colorado
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