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Veterans Preferred - Customer Service Associate Expert - Call Center - Colorado Springs

Company: T-Mobile
Location: Colorado Springs
Posted on: April 5, 2021

Job Description:

Military Veterans are Encouraged to Apply. EXPLORE YOUR NEXT CAREER - NOW HIRING!!You must currently reside in Colorado Springs or be planning a move to Colorado Springs in order to be considered for this position.Due to the COVID-19 pandemic, training for this position may start in a work-from-home environment, and when, at the sole discretion of T-Mobile, the impact of COVID-19 decreases, the position will move to our onsite customer experience center.'At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know. (ApplicantAccommodation@ or call 1-844-873-9500)In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc.)"Be the Expert. Redefine Wireless.Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we're changing Customer Care for everyone. T-Mobile is doing something the other carriers can't. We're bringing together a Team of Experts to give our customers an experience unlike any other. We're breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve issues whenever and however they want. As an Associate Expert, you'll learn the ropes as you build the skills that can make you a full-fledged expert in a matter of months. It starts with listening to your customers issues like a pro, picking up on subtle cues and customer rhythms and then helping build a resolution mix that will make them customers for life. They're YOUR customers and their experience depends on YOU! $15.25 - $19.29 *starting hourly rate is $15.25. Including promotion, bonus and commission potential to earn up to $19.29*child care subsidy, free college tuition, special discounts on employee phone plans, employee stock program and more!Call Center, Customer Service, Call Center Representative, Sales, Great Health Care Benefits; Customer Service Representative, Now Hiring, Temporary Work From Home, Call Center, Customer Care, Account Care, Hiring Immediately, Work From Home, Full Time * At least 18 years of age* Legally authorized to work in the United States* High School Diploma or GED* Pre-employment background screen$15.25 - $19.29 *starting hourly rate is $15.25. Including promotion, bonus and commission potential to earn up to $19.29You're a pro on the computerYou know how to balance multiple tasks at the same timeTech savvy and have a passion for mobile devices and/or technologyPassion for care and the ability to listen, problem solve and deliver great solutionsSales oriented with an obsession to connecting customers to the things they loveAbility to work as part of a team to achieve individual and team resultsYou have the flexibility to work any shift, including nights and especially weekendsTemporary RequirementsMinimum connection speed of 15 Mbps download & 5 Mbps uploadNetwork Latency of 120ms or less0% Packet LossAccess to a hardwired internet connection & router within 20 feet of the work area Have a safe, secure, and climate-controlled dedicated workspace Reside in commuting distance to the call center**Satellite and cellular (3G, 4G, 5G, LTE) internet connections are not compatible with T-Mobile's required systems.To test your upload and download speeds in the place you plan to work, please visit Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your outstanding work:Competitive base pay plus serious bonus potential for top performersMedical, dental and vision benefitsMatching 401(k)Generous paid time-off programsPhone service discountsEducation reimbursementSerious growth potential for your careerFun, fast-paced environmentThis is more than a job. It's a chance to build a career and do work you can be proud of. Come on, what are you waiting for? It's time to explore an opportunity that could become the job of a lifetime. So apply today!Employees are eligible for monthly bonuses based on individual and/or team performance.We'll count on you to: Create happy customers - We are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve.Provide outstanding service so customers stay longer - we bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers and build lifelong T-Mobile fans.We sell thoughtful products and services - we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience.Learn a lot - we stay current on all systems and products to grow our skills and maintain proficiency on things we value and organizational requirements.Have serious fun - we don't take ourselves too seriously. Changing wireless for good is what we do, and we love having fun doing it. Support team initiatives and create an inclusive environmentEqual Employment Opportunity We take equal opportunity seriously-by choice.T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Keywords: T-Mobile, Colorado Springs , Veterans Preferred - Customer Service Associate Expert - Call Center - Colorado Springs, IT / Software / Systems , Colorado Springs, Colorado

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