AppleOne is in partnership with Comcast to assist in the growth
of their Colorado Springs Loyalty/Retention Service Center.
YOU'RE A KEEPER
Smart, intuitive and persuasive -
you build relationships that last.
For any number of reasons, customers may feel the need to make a
change either to a lower level of XFINITY service or even a
different carrier. Your job is to convince them that XFINITY can
meet their changing needs better - and keep them in the
Equal parts detective, ally, troubleshooter and negotiator, you'll
use your outstanding communication and listening skills to "bond"
with the customer - relating to their situation and
identifying/addressing their concerns. Using a thorough knowledge
of our products, plans and packages, you'll re-ignite the
customer's enthusiasm for all things XFINITY. And once they're
convinced, you'll be ready to upsell new XFINITY products/services
that meet their unique needs.
To qualify, you must have a high school diploma or its equivalent,
along with 1-2 years of sales experience, ideally in a high-volume
call center environment. You'll also need the flexibility to work
weekends, evenings and/or overtime hours as needed. Fluent in
another language? Certain locations have amazing bilingual
In return, we offer an extensive paid training program (including
real-time "shadowing" of successful Retention professionals) and an
attractive base salary, plus commission on the accounts you retain
If you're the Keeper we're seeking, and you'd like to be part of
our exceptional team, we'd like to hear from you.
Comcast is an Affirmative Action/EEO employer M/F/D/V
Apply for this great position as a loyalty specialist today! We are
an equal employment opportunity employer and will consider all
qualified candidates without regard to disability or protected