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VOIP Engineer and Operations Specialist - Colorado (active Secret clearance required)

Company: RiverTech, LLC
Location: Colorado Springs
Posted on: January 9, 2021

Job Description:

RiverTech, an Akima Company, delivers space situational awareness and satellite surveillance services that protect and defend sea, land, air and space operations and their personnel. Providing the talent, tools, and technologies to ensure exceptional performance in today's most demanding and strategically critical global environments. This is RiverTech. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to innovation, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company's profits go back to our 14,300 I--upiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.Job Summary:VOIP Engineer and Operations Specialist will serve as team member to support Secure VOIP services supporting 4 geographically diverse locations. Will manage day to day operations for installation, moves, adds, changes, and trouble resolution for secure VOIP system including assigning work based on priority to achieve system availability requirements. Will interface with management tools, system management access and identify, diagnose, and resolve systems issues within specified service level agreements. Will provide customer with daily, weekly, monthly status as required. Will interface directly with customer and customer service providers and manage all interfaces to maintain system availability. Other job responsibilities include:Responsibilities:

  • Configure VLAN, SSID, DHCP, DNS, and other network protocols
  • Perform mid to advanced level Cisco UC administration, implementation and troubleshooting of CUCM, CUC, UCCX
  • Provisioning and Deployment of VOIP systems and provide technical support and maintenance for existing and new VOIP services
  • Provide administration and support for telecom service requests received via service tickets / phone request and performs, new installs, moves, add, change & Delete (MACD), handle complex issues
  • Troubleshoots VOIP Phones , Voice Mail issues, and Configured Call manager features
  • Tool experience on Add/Delete/Modify Phones and VM boxes, Masking and CC lines update via Bulk Admin. Configuring and Troubleshooting SRST (Survivable Remote Site Telephony).
  • Configuration and Maintenance of Cisco Voice Gateways series VG xxx and VG xxx. Configuration and Maintenance of Cisco Voice Gateways series
  • Configuration and Maintenance of Internet Cisco IP Phones. Use the CCM (Cisco Call Manager) Admin database software to configure ports, create group pick-up calls, and modify the status of the customers' phone as and when required, according to their requirement. Configured VoIP Dial Plans and Codec's.
  • Managing and configuring IP-Telephony Cisco Conference server for Conferencing.
  • Creating and Managing Hunt Group, Hunt List & Hunt Pilot. Implemented media resources such as Conference Media Resource, Meet-Me Conferences, MOH Audio files
  • Configured CUCM phones to send calls to Voice Mail. Configured Cisco Unity for integration with CUCM.
  • Integrate a basic IP telephony network into the existing PSTN / private network gateways
  • Registration of IP phones with Call Manager.
  • Maintain OS and application backup operations for Cisco Unified CommunicationsQualificationsMinimum Qualifications:
    • Minimum High School Diploma/GED.
    • Minimum of 2 years of VOIP Network engineering, VOIP Systems and IP Protocols, Cisco Voice Gateways, Cisco Call Manager, VOIP and Network troubleshooting, repair. Prioritization of daily work assignments to meet Service Level Agreements in day to day VOIP systems operations.
    • Experience with Cisco Networking - routing switching LAN, WAN operations and maintenance; Cisco Secure VOIP operations and maintenance in distributed environment; Strong hands-on knowledge of SIP, TCP/IP, AFNET; DISN, NIPR, SIPR
    • Hands on experience with Fiber Optic, Category 6 wiring, connectors, jacks, ports, racking, mounting hardware, wire management, systems power, and all related installation and maintenance activities for systems infrastructure supporting enterprise level secure VOIP components.
    • Strong understanding of enterprise infrastructure for on premise and remote VOIP including routing, switching, QoS
    • Strong understanding and knowledge of troubleshooting troubleshoot Telephony and Network issues using appropriate tools, to include: Wireshark/TCPDump/RTMT, Analyze both network packet captures and SIP traces to determine root cause of issues.
    • Tool experience on Add/Delete/Modify Phones and VM boxes, Masking and CC lines update via Bulk Admin. Configuring and Troubleshooting SRST (Survivable Remote Site Telephony).
    • Experience with DOD network and systems standards
    • Experience configuration VLAN, SSID, DHCP, DNS, and/or other network protocols
    • Experience performing mid to advanced level Cisco UC administration, implementation and troubleshooting of CUCM, CUC, UCCXRequired Certification:
      • DoD 8570 certification required at IAT Level I or higher.Desired Certification:
        • Computing Environment (CE) certification in CiscoThe duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.Please do not use the dedicated email or phone number above to inquire on the status of your job application.In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.Shift: Day JobPrimary Location: US-CO-Colorado SpringsOrganization: RiverTech, LLCJob: Information TechnologyClosing Date (Period for Applying) - External: OngoingTravel: Yes, 25 % of the TimeClearance Level: SECRET

Keywords: RiverTech, LLC, Colorado Springs , VOIP Engineer and Operations Specialist - Colorado (active Secret clearance required), IT / Software / Systems , Colorado Springs, Colorado

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