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Field Computer Engrg Asc Mgr with Security Clearance

Company: Lockheed Martin
Location: Colorado Springs
Posted on: March 28, 2020

Job Description:

Description:Position Responsibilities: Supervises technicians who install, maintain, repair, and remove computers and associated auxiliary equipment on the customer's premises. Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions. The Help Desk Lead serves the Air Force's 21st Communications Squadron and tenants residing in Cheyenne Mountain Air Force Station (CMAFS). Responsibilities include leading the high tempo, customer-service driven daily activities of the Help Desk and for working closely with 21st CS leaders, CMAFS VIPs, and fellow contractors. Other responsibilities include: interfacing daily with internal and external customers; leading and facilitating daily team meetings and shift change-overs; work assignments; overseeing and implementing a variety of projects; investigating and advising on support issues impacting customers; researching and implementing process improvements; overseeing software upgrades and hardware technical refresh activities; briefing technical challenges and solutions to customers and management; reporting customer service metrics to leadership; and attend technical interface meetings (TIMS). Further responsibilities include being successful as a single source for information/SME in connection with all Help Desk activities, status, plans, staffing and customer environment. Help Desk Lead is responsible for generating team-related performance metrics and numerous other reports as requested related to workload, daily operations, special projects, staffing, ad hoc, etc. Additionally, HD Lead will generate support plans, SOP's, policy letters and statements of intent. Additionally, the Help Desk Lead is responsible for preparing for squadron, wing, and command network and security inspections; planning and executing AFSPC, wing, and NORAD/NORTHCOM exercise activities; and coordinating corrective actions and resolving Classified Message Incidents (CMIs). Leadership activities also include: staffing; training and mentoring; LM compliance training; timecard management and approvals; counseling; career development; mid-year and annual performance assessments; and disciplinary actions. Other duties as assigned. Help Desk Lead will perform L Code Manager responsibilities for all Help Desk personnel, which includes all direct reports/performance assessment Managerial responsibilities. Additional duties: Perform and assign additional duties as necessary. This position is located at Cheyenne Mountain Air Force Station (CMAFS).Basic Qualifications:Top Secret/SCI security clearanceMust have 9 or more years of information technology and experience in planning, implementing, operating, administering, protecting, monitoring, and maintaining a customer service-oriented enterprise. Must have 9 or more years' experience leading, planning, and/or participating in IT-oriented projects. Must have 5 or more years' experience leading teams and/or individuals in an IT environment. Must have 3 or more years of Government customer service experience, USAF preferred. Must be experienced with 24/7 operations. Must be process improvement oriented. Must have excellent technical and communications skills to effectively interface with internal and external customers at all levels. Must be able to work in a high visibility environment, focused on 24X7 mission availability, and quickly respond to customer direction/requests. Familiarity with military customs and courtesies desired. Must be a strong, organized, leader of technical teams. DoD 8570.01-M IA Workforce Certification Candidate must meet minimum certification requirement for DoD Directive 8570, "Information Assurance Training, Certification, and Workforce Management". This position requires a minimum certification associated with IAT Level II. Candidate must possess a qualifying 8570 certification within 3 months of hire date. Initial certification expenses will not be covered by the NISSC II program.Desired Skills:Six Sigma, Black Belt, or Green Belt training is considered a plus. Current professional certification(s) such as PMP, CCNE, CCNA, MCSE, or Security+ is a plus.BASIC QUALIFICATIONS:job.Qualifications Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They're dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about. As a leading technology innovation company, Lockheed Martin's vast team works with partners around the world to bring proven performance to our customers' toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.EXPERIENCE LEVEL:Experienced Professional

Keywords: Lockheed Martin, Colorado Springs , Field Computer Engrg Asc Mgr with Security Clearance, IT / Software / Systems , Colorado Springs, Colorado

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