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Customer Sales & Service Representative I

Company: SiteOne Landscape Supply
Location: Colorado Springs
Posted on: March 18, 2019

Job Description:

The Company

Formerly known as John Deere Landscapes, SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. We have a long history of serving residential and commercial landscape professionals who specialize in the design, installation and maintenance of lawns, gardens, golf courses and other outdoor spaces.

Through our network of over 460 stores across 44 states and five provinces, we offer a comprehensive selection of more than 90,000 products including irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies. With a world-class team of over 2,700 industry experts, we also provide industry- leading complementary services and business assistance to support our product offering and to help our customers operate and grow their businesses; all tailored to meet each customer's specific needs.

Watch Our Brand Anthem Video:

At SiteOne, we are committed to five key business objectives:

  • Be a great place to work for our associates.
  • Deliver superior quality, service and value to our customers.
  • Be the distributor of choice for our suppliers.
  • Achieve industry-leading financial performance and growth for our shareholders.
  • Be a good neighbor in our communities. By leveraging the strength and capabilities of a large company with the passion, drive, experience and commitment of our talented local teams - we can consistently achieve these objectives and make our customers the most successful professionals in the Green Industry. We know our customer's business better than anyone in our industry and together with our customers and suppliers, we can achieve exceptional success.

    The Role - JOB.TITLE The Location - CUSTOM.STORE.CITY, CUSTOM.STORE.STATE

    PURPOSE:

    Serve customers with passion - obsessed with their success - and consistently deliver the best overall customer experience possible. Use knowledge of the products, of SiteOne capabilities and of our customer's needs to provide proactive assistance and creative solutions that help the customers be successful with SiteOne as their partner.

    KEY FACTORS FOR SUCCESS:

    1. Be a Team Player:

    A reliable teammate with a "can do" attitude who assists with all store tasks including, but not limited to, deliveries, cycle counts, inventory spot counts and the end of day process.

    Builds trust, mutual respect and transparency with other associates on the team and contributes positive ideas and creative solutions to make the team better

    Coach and assist less experienced staff in exceeding customer service and store performance expectations

    2. Deliver Customer Value:

    Proactively probe customers to understand their needs and be the best at exceeding the expectations of our customers in terms of product, service and partnership

    Unyielding belief in our products, services and partnership capabilities; know the needs of customers and provide simple, but creative solutions

    Develop strong personal relationships with customers in order to gain trust, valuable feedback and discover unmet needs

    3. Achieve Performance, Growth and Safety Results

    Work safely and proactively identify potential safety concerns; assist with developing and implementing solutions and promoting safe behaviors amongst the team

    Help maintain the cleanliness of the store, keeping it neat, organized and safe at all times

    Proactively identify and capitalizes on opportunities to grow sales with current and potential customers

    Assist with merchandising products and managing inventory to ensure we have what our customers want, when they need it

    Contribute strongly to the overall performance and growth of the store and achievement of excellence for all stakeholders

    4. Drive Continuous Improvement

    Embrace change and proactively raise new ideas to improve the performance of the store and area

    Champion and/or play a lead role on major store improvement initiatives

    5. Build Business Acumen

    Develop deep product knowledge in one or more lines of business while having a strong understanding of all store product lines. Know our customers, our services, our partnership capabilities and our competition. Product Knowledge should include product capabilities and performance, end use and applications

    Commit to continuous learning and capitalize on all training and development opportunities in order to grow professionally

    SKILLS AND KNOWLEDGE:

    Understands principles of excellent communication, negotiation, conflict resolution and customer service skills

    Consistent attention to detail, sense of urgency and problem solver

    Ability to think quickly and make decisions

    Good understanding of managing product inventory

    Good understanding of various department specific computer programs

    Understands principles of nursery, irrigation and landscape products

    EDUCATION AND EXPERIENCE:

    High School or secondary diploma or equivalent preferred

    Experience in retail nursery and irrigation industry a plus

    Wholesale distribution experience a plus

    BENEFITS:

    401k with company match

    Medical, Dental, and Vision plans

    Company-paid Life Insurance

    Optional Life Insurance

    Company-paid Short Term Disability Insurance

    Company-paid Long Term Disability Insurance

    Flexible Spending Accounts

    Paid Time Off

    Tuition Reimbursement

    Paid Holidays

    Product Discounts

    Competitive Compensation

    Opportunities for advancement

    WORKING CONDITIONS

    This position requires long periods of standing and candidate must be able to lift 50 lbs.

    Apply by email: ---

    IND123

    GD123

    THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.

    The Company

    Formerly known as John Deere Landscapes, SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. We have a long history of serving residential and commercial landscape professionals who specialize in the design, installation and maintenance of lawns, gardens, golf courses and other outdoor spaces.

    Through our network of over 460 stores across 44 states and five provinces, we offer a comprehensive selection of more than 90,000 products including irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies. With a world-class team of over 2,700 industry experts, we also provide industry- leading complementary services and business assistance to support our product offering and to help our customers operate and grow their businesses; all tailored to meet each customer's specific needs.

    Watch Our Brand Anthem Video:

    At SiteOne, we are committed to five key business objectives:
    • Be a great place to work for our associates.
    • Deliver superior quality, service and value to our customers.
    • Be the distributor of choice for our suppliers.
    • Achieve industry-leading financial performance and growth for our shareholders.
    • Be a good neighbor in our communities. By leveraging the strength and capabilities of a large company with the passion, drive, experience and commitment of our talented local teams - we can consistently achieve these objectives and make our customers the most successful professionals in the Green Industry. We know our customer's business better than anyone in our industry and together with our customers and suppliers, we can achieve exceptional success.

      The Role - Customer Sales & Service Representative I The Location - Colorado Springs, CO

      PURPOSE:

      Serve customers with passion - obsessed with their success - and consistently deliver the best overall customer experience possible. Use knowledge of the products, of SiteOne capabilities and of our customer's needs to provide proactive assistance and creative solutions that help the customers be successful with SiteOne as their partner.

      KEY FACTORS FOR SUCCESS:

      1. Be a Team Player:
      • A reliable teammate with a "can do" attitude who assists with all store tasks including, but not limited to, deliveries, cycle counts, inventory spot counts and the end of day process.
      • Builds trust, mutual respect and transparency with other associates on the team and contributes positive ideas and creative solutions to make the team better
      • Coach and assist less experienced staff in exceeding customer service and store performance expectations 2. Deliver Customer Value:
        • Proactively probe customers to understand their needs and be the best at exceeding the expectations of our customers in terms of product, service and partnership
        • Unyielding belief in our products, services and partnership capabilities; know the needs of customers and provide simple, but creative solutions
        • Develop strong personal relationships with customers in order to gain trust..... click apply for full job details

          Keywords: SiteOne Landscape Supply, Colorado Springs , Customer Sales & Service Representative I, Hospitality & Tourism , Colorado Springs, Colorado

          Click here to apply!

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