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Customer Service Associate

Company: The Gazette
Location: Colorado Springs
Posted on: September 14, 2018

Job Description:

Job Summary:The Customer Service Associate will assist advertising sales team members in the prospecting, booking, closing and maintenance of prospective and existing advertisers. Essential Job Duties and Responsibilities:



  • Provide excellent customer service to prospective and existing advertisers.

  • Provide back up support to fellow team members as needed.

  • Assist in answering phone inquiries from existing and prospective customers.

  • Knowledgeable about the internet and digital opportunities including SEO and PPC.

  • Work independently to complete a set schedule of tasks daily, weekly and monthly.

  • Process all advertising with the assistance of the advertising sales representative full cycle - from ad order/layout to proofing and client approval.

  • Traffic advertising materials and liaise with clients as needed to meet closing deadlines.

  • Insertion order entry via the internal booking system, manifest corrections on a daily basis for team.

  • Back up buddy system for other coordinators on staff and cover for absent team members.

  • Assist in developing advertising sales proposals as needed.

  • Assist with client prospecting, through analysis and competitive media tracking to help develop a list of non-advertising prospects.

  • Assist with research and accounting needs relating to billing discrepancies and resolution.

  • Timely attendance during a regular and predictable schedule is required. Certain critical times of the work day exist during which duties of this position must be performed.

  • Able to react to change productively and handle other essential duties as assigned.



    Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Minimum Education & Work Experience Requirements:Experience: At least one year of solid experience in an administrative role.Education: College degree or equivalent experience in related discipline requiredKnowledge, Skills and Abilities Required:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.



    • Able to read, write, clearly speak and understand English. Ability to work in a windows-based and web-enabled desktop environment

    • Demonstrated ability to perform basic math activities; addition, subtraction, multiplication, division.

    • Excellent verbal and written communication skills.

    • Demonstrated ability to write clearly, simply, and accurately using proper business tone, grammar and punctuation.

    • Quantitative ability to read and comprehend account information and account management software.

    • Strong problem solving skills and ability to handle all types of customers including those who might be irate or irrational providing excellent conflict resolution skills.

    • Ability to use appropriate interpersonal styles and communication methods to gain acceptance of an idea, plan, service, or product from prospects, existing customers, and teammates.

    • Ability to manage multiple demands and competing priorities simultaneously.

    • Able to maintain confidentiality of information concerning customers' accounts.

    • Able to react to change productively and handle other essential duties as assigned.



      Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee must be able to lift and/or move up to 15 pounds and occasionally lift and/or move up to 20 pounds.While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk; use hands and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually quiet.About The GazetteThe Gazette, the second largest newspaper in the state of Colorado and a two-time Pulitzer Prize winner, is a media company and the premier source of news and information for Colorado Springs and the Pikes Peak Region. We have multiple digital and print products including a daily newspaper, weekly community newspapers, niche websites, a mobile app and social media engagement.The Gazette is located in the heart of downtown Colorado Springs with excellent restaurants and shops within walking distance. The Gazette is a well-established, forward-thinking and innovative organization that has a talented and collaborative team.About YouCan you manage many priorities simultaneously, under deadline, with multiple interruptions?Do you enjoy working in a fast-paced environment?Do you like working on a collaborative and engaging team?Are you extremely organized and have mad Microsoft office skills?Your Day



      • Using your passion for excellent customer service you'll interact daily with prospective and existing advertisers.

      • With your excellent organizational and time management skills you'll process clients' advertising with the assistance of the sales rep full cycle - from ad order/layout to proofing and client approval.

      • You will contribute your innovative ideas to shape effective experiences for our clients and assist in taking their business to the next level.

      • You'll assist with client prospecting, through analysis and competitive media tracking to help develop a list of non-advertising prospects.

      • With a positive attitude and effective resolution skills you'll research needs relating to billing discrepancies and be proactive in the resolution.



        You Have



        • Administrative experience - at least one year of solid experience in an administrative role; experience in a sales environment is a plus.

        • Team Work - you know what it takes to be a valued member of a team.

        • Organizational Skills -.you know how to create and keep deadlines, you are adept at scheduling and prioritizing.

        • Motivation and Drive - you are a self-starter with the ability to work independently as well as in cross-functional groups.

        • Computer Skills - you have solid experience using MS Office; experience using a CRM system is a definite plus.



          You also have these characteristics



          • Creative - find new ways; build solutions.

          • Learner - constant desire to know and understand with a willingness to learn things which are outside your knowledge base.

          • Disciplined -self-starter and can thrive in a fast-paced, high volume, deadline-driven environment.

          • Collaborative - the ability to work with teams internally and externally.

          • Flexible - open to new ideas.

          • Accountable - you own the outcome.



            We HaveThe Gazette offers competitive pay and a comprehensive benefit package that includes medical, dental, vision, critical illness and accident insurance, life insurance, disability insurance, a 401k plan, identify theft, legal, pet insurance and paid holidays, vacation, sick, personal and volunteer time.
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            Keywords: The Gazette, Colorado Springs , Customer Service Associate, Hospitality & Tourism , Colorado Springs, Colorado

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