Director of Catering Sales

Company: Hyatt Hotels Corporation
Location: Denver
Posted on: May 6, 2025

Job Description:

Plan and manage the sales effort of the Catering Department of the hotel to achieve customer satisfaction and quality service while meeting/exceeding revenue/profit goals. Utilize prospecting skills and strong business sense to consistently exceed catering revenue goals. Recruit, deploy, motivate, support, and grow a team of Catering Sales and Convention Service Managers. Report and critique all Catering activities to the Cluster Director of Sales & Marketing. Enliven the Westmont Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed.
ESSENTIAL JOB FUNCTIONS
This description summarizes primary responsibilities and qualifications. The job description does not include all duties or qualifications that may be required now or in the future. The Hotel operates 24/7, so operational demands require flexibility in shifts and hours.
Business Results

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• Oversees daily operations of catering sales efforts.
  
• Provides leadership to maximize revenue; sets personal booking goals.
  
• Creates an effective selling environment and oversees hiring, training, coaching, and mentoring of sales staff.
  
• Participates in developing and managing budgets and forecasts.
  
• Sets and monitors booking goals for the team and holds staff accountable.
  
• Develops relationships with stakeholders and implements strategies to meet financial goals.
  
• Assists in market analysis and strategy implementation to achieve catering goals.
  
• Prepares and presents reports for property reviews and reforecasts.
  
• Evaluates new business opportunities and promotions to maximize revenue.
  
• Completes regular sales activity critiques and market updates.
  
  Guest Satisfaction
  
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  • Ensures high customer satisfaction and builds long-term relationships.
    
  • Coordinates communication with customers and follows up post-event.
    
  • Displays leadership in guest hospitality and handles complaints effectively.
    
  • Reviews guest service results and implements improvements.
    
    Leadership and Building Relationships
    
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    • Demonstrates commitment to Westmont principles and holds self and others accountable.
      
    • Addresses conflicts, contributes to team results, and manages change effectively.
      
    • Fosters positive work relationships, conducts regular meetings, and recognizes team successes.
      
    • Promotes diversity, shares information, and uses technology effectively.
      
      Work Execution and Talent Generation
      
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      • Ensures accountability and resources for work management.
        
      • Meets/exceeds personal revenue goals.
        
      • Develops talent through hiring, training, and succession planning.
        
      • Maintains employee recognition and addresses employee concerns.
        
        Organizational Learning
        
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        • Engages in continuous learning and shares knowledge.
          
        • Supports PR initiatives and updates SOPs as needed.
          
        • Understands revenue management and account profitability.
          
          Knowledge, Skills & Abilities
          Experience
          
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          • Minimum 5+ years of progressive sales experience.
            
          • Proven track record of exceeding sales goals.
            
          • Previous sales leadership experience preferred.
            
            Skills and Knowledge
            
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            • Negotiation, creative selling, prospecting, and research skills.
              
            • Knowledge of menu planning, event operations, and facility management.
              
            • Strong customer relationship management, communication, and organizational skills.
              
            • Financial acumen, including P&L management and forecasting.
              
            • Proficiency in standard software and hotel systems.
              
            • Effective decision-making and influence skills.
              
              Physical Demands
              Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing, and pulling objects up to 10 pounds.
              This position may be at a location where Hyatt is not the employer; the employer may be a third-party management company responsible for employment benefits and obligations.
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Keywords: Hyatt Hotels Corporation, Colorado Springs , Director of Catering Sales, Hospitality & Tourism , Denver, Colorado