Company: Cheyenne Mountain Colorado Springs, A Dolce Resort
Location: Colorado Springs
Posted on: September 24, 2022
Dolce is now seeking a Housekeeping Supervisor to join our team
at the Cheyenne Mountain Resort location in Colorado Springs,
The Housekeeping Supervisor is responsible for administering and
coordinating housekeeping functions in assigned sections, as well
as assuming all Housekeeping Manager functions in his/her
Education & Experience
-High School diploma or equivalent required.
-Two to three years of progressive experience in a hotel or related
-College course work in related field helpful.
-Previous supervisory responsibility preferred.
-Flexible and long hours sometimes required.
-Medium work - Exerting up to 50 pounds of force occasionally,
and/or 20 pounds of force frequently or constantly to lift, carry,
push, pull or otherwise move objects.
-Ability to stand during entire shift.
-Must be able to effectively communicate both verbally and written,
with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to
-Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Wyndham Hotels &
Resorts Standards, as required by scheduling, which will vary
according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag.
-Comply with Wyndham Hotels & Resorts Standards and regulations to
encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
-Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or
-Perform other duties as requested by management.
-Maintain a warm and friendly demeanor at all times.
-Ensure that employees are at all times attentive, friendly,
helpful and courteous to all guests, managers and fellow employees.
-Inspect Room Attendant's work performance within assigned section
on a daily basis to ensure the standards and productivity levels
are being met and maintained.
-In the absence of the Housekeeping Manager or Assistant
Housekeeping Manager, inspect all V.I.P. rooms and report their
availability to the Front Office, according to hotel standards.
-Oversee the closing of the floors at the end of the day, ensuring
the Room Attendants' carts are clean and restocked.
-Ensure records of daily assignments are completed, signed off and
turned into the Housekeeping Office on time.
-Maintain key control.
-Handle items for "Lost and Found" according to the standards.
-Monitor cleanliness and orderliness of Room Attendants' carts,
linen closets, control closets, stairways and landings.
-Oversee the daily assignment of duties, ensuring Room Attendants
and House Attendants carry a work assignment.
-Carry an active pager/radio to maintain contact with the Front
Office and/or Engineering throughout the shift.
-Report on progress of all out-of-order rooms under the
Housekeeping Department's supervision to the Guest Services
Manager, according to standards.
-Initiate work orders for repairs and maintenance and forward to
Engineering. Follow through on each work order until completed.
-Assist with training of Housekeeping staff.
-Ensure completion of cleaning projects on a biannual basis.
-Ensure overall guest satisfaction.
Wyndham Hotels & Resorts is committed to attracting, motivating,
and retaining talented team members who align with our company's
core values. We are proud to reward our full time team members with
comprehensive benefit programs and resources which include:
-Health insurance with HSA and FSA options
-Short- and Long-Term Disability coverage
-401(k) with generous company match
-Paid Time Off (PTO)
Participation in any of the benefit plans and programs made
available to team members is subject to satisfaction of eligibility
requirements. Wyndham Hotels & Resorts reserves the right to amend
or terminate any benefit plan or program at any time in accordance
with applicable law.
Wage Rate: $14.50
Wyndham Hotels & Resorts is the world's largest hotel franchising
company by the number of properties with approximately 9,000 hotels
across over 95 countries on six continents. Through its network of
more than 813,000 rooms appealing to the everyday traveler, Wyndham
commands a leading presence in the economy and midscale segments of
the lodging industry. The Company operates a portfolio of 22 hotel
brands, including Super 8--, Days Inn--, Ramada--, Microtel--, La
Quinta--, Baymont--, Wingate--, AmericInn--, Hawthorn Suites--,
Trademark Collection-- and Wyndham--. Headquartered in Parsippany,
N.J. with offices around the globe in London, Shanghai, Buenos
Aires, Dubai and more, Wyndham Hotels & Resorts employs more than
4,000 team members worldwide who are dedicated to the Company's
mission of making hotel travel possible for all.
Wyndham Hotels & Resorts is an Equal Employment Opportunity
Job Location: Cheyenne Mountain Resort, 3225 Broadmoor Valley Rd,
Colorado Springs, Colorado 80906
Employment Status: Full-time
Keywords: Cheyenne Mountain Colorado Springs, A Dolce Resort, Colorado Springs , Housekeeping Supervisor, Hospitality & Tourism , Colorado Springs, Colorado
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