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Cocktail Server

Company: Cheyenne Mountain Colorado Springs, A Dolce Resort
Location: Colorado Springs
Posted on: September 23, 2022

Job Description:

Dolce is now seeking a Cocktail Server to join our team at the Cheyenne Mountain Resort location in Colorado Springs, Colorado.

Job Summary

The Cocktail Server is expected to provide timely, courteous service with guest satisfaction as the primary goal. He/she is responsible for promotion of specials and up selling.

Education & Experience


-High school diploma or equivalent and/or experience in a hotel or a related field preferred.
-Must be of legal age to serve alcoholic beverages, according to local state laws.

Physical Requirements


-Flexible and long hours sometimes required.
-Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
-Ability to stand during entire shift.

General Requirements


-Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to meet deadlines.
-Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
-Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
-Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or operational needs.
-Perform other duties as requested by management.
-Maintain a friendly and warm demeanor at all times.

Fundamental Requirements


-Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
-Complete opening/closing checklist according to standards.
-Welcome guests, take their drink orders relay order to bartender, process order, deliver order to guest and receive payment for order.
-Have knowledge of which garnishes go in each drink.
-Process credit card and room charges.
-Clear and clean tables when guests leave, return glasses to be washed.
-Keep lounge area clean and free from debris at all times.
-Follow all cash handling policies, and prepare closing report for night audit.
-Perform all side work duties according to the schedule.
-Full knowledge of state liquor laws.
-Be familiar with the computer system.
-Help the bartender prepare drinks when needed.
-Assist bartender with hors d'oeuvres tables for cocktail hour in set up and breakdown.
-Ensure overall guest satisfaction.

Wyndham Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our company's core values. We are proud to reward our full time team members with comprehensive benefit programs and resources which include:

-Health insurance with HSA and FSA options
-Dental insurance
-Vision insurance
-Life/AD&D insurance
-Short- and Long-Term Disability coverage
-401(k) with generous company match
-Paid Time Off (PTO)
-Paid Holidays
Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

Wage Rate: $9.54 +Tips

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,000 hotels across over 95 countries on six continents. Through its network of more than 813,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 22 hotel brands, including Super 8 -, Days Inn -, Ramada -, Microtel -, La Quinta -, Baymont -, Wingate -, AmericInn -, Hawthorn Suites -, Trademark Collection - and Wyndham -. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs more than 4,000 team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Job Location: Cheyenne Mountain Resort, 3225 Broadmoor Valley Rd, Colorado Springs, Colorado 80906
Employment Status: Part-time

Keywords: Cheyenne Mountain Colorado Springs, A Dolce Resort, Colorado Springs , Cocktail Server, Hospitality & Tourism , Colorado Springs, Colorado

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