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Outlet Associate - Retail Support Center (Hancock & Academy)

Company: Discover Goodwill of Southern & Western Colorado
Location: Colorado Springs
Posted on: June 20, 2022

Job Description:

**Description**

**_Please Note: Excellent customer service skills are a must! Full-time and part-time positions are available. Full time employees work 30-40 hrs. per week. Part-time positions usually work 25 to 29 hours. Please tell us about your availability! (We can be flexible if you can be consistent.) Ability to work evenings and weekends is preferred. O_** **_ur Outlet Store is open Monday through Saturday 8:00 am to 8:00 pm and 9:00 am to 6:00 pm Sundays._**

**_Pay: $13.50 Hr. Full Time employees are eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave._**

**_Part Time employees in are eligible for paid holidays, floating holidays, sick leave, jury duty and bereavement leave. Part time employees can also make pre-tax contributions to a retirement plan and some part time employees who work enough hours in a year may become eligible for employer contributions to their retirement._**

The Outlet Associate will be the first point of contact for many customers within our Outlet Center. Outlet Associates will be held responsible for stocking the bins, placing bins onto the sales area, and operating a point-of-sale cash register system. Due to the constant contact with customers it is essential that Outlet Associates provide excellent customer service displaying an "Attitude of Gratitude" in order to support the mission of the organization.

**RESPONSIBILITIES:**

+ Provide excellent Customer Service with an "Attitude of Gratitude."

+ Provide assistance to customers with questions, concerns, and purchases.

+ Provide a safe environment for customers and employees, to include overseeing Outlet rules are strictly followed by customers.

+ Provide accurate cashier transactions and a balanced cash drawer with minimal errors using a computer based point-of-sales system.

+ Ensure merchandise bins are filled properly and placed onto the sales area following the rotation schedules.

+ Perform quality control and time management to achieve and maximize the highest volume of production.

+ Cross-train in other departments/areas and act as back-up for other areas as required.

+ Perform all other duties as assigned.

**QUALIFICATIONS:**

+ Must be 18 or older.

+ A pre-employment drug screen is required for this position.

+ High school diploma or equivalent preferred.

+ One year retail sales or cash handling experience desired.

+ Accurate with numbers and have an understanding of the value of different coins and money.

+ Able to handle crowd control and enforce Outlet rules and policies.

+ Able to use basic math such as adding, subtracting, and multiplication.

+ Able to operate a computer based cash register and credit card machine.

+ Able to lift up to 75lbs, use a dolly and pallet jack as required.

+ Able to withstand prolonged standing, bending and lifting up to 8 hours per day.

+ Able to work a varied schedule to include weekends and holidays with occasional overtime as necessary.

+ Able to communicate effectively with customers, managers, supervisors, staff and peers.

**Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.**

**Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or** **www.dhs.gov/E-Verify**

**We promote a** **_Safe & Drug-free Workplace._**

**Physical Requirements**

**Attachment to Job Description**

**_Position:_** **Outlet Associate** **_Dept Number:_**

**Continuously**

**Frequently**

**Occasionally**

**Never**

5-8 hours

3-4 hours

1-2 hours

0

_LIFTING: (as defined by ADA)_

**Heavy: 45 lbs & over**

X

**Moderate: 15-44 lbs**

X

**Light: 14 lbs & under**

x

_CARRYING:_

**Heavy: 45 lbs & over**

X

**Moderate: 15-44 lbs**

X

**Light: 14 lbs & under**

X

PUSHING/PULLING

X

_REACHING:_

**Above Shoulder**

x

**At Shoulder**

x

**Below Shoulder**

X

TWISTING

X

BENDING

x

KNEELING/CRAWLING

x

SQUAT

x

CLIMBING - **use of legs only (stairs)**

x

CLIMBING - **use of arms & legs (ladders)**

x

HEARING

X

**_VISION:_**

**Visual - close**

x

**Visual - distant**

x

**Visual - depth perception**

x

_HANDS/FINGERS:_

**Simple grasping**

x

**Fine Manipulation**

X

**Repetitive Movements**

x

WALKING

X

STANDING

x

SITTING

x

SPEAKING

x

OTHER - Please describe:

**Qualifications**

**Education**

**Preferred**

+ High School / GED or better

**Experience**

**Preferred**

+ 1 year: Previous experience with cash handling

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Discover Goodwill of Southern & Western Colorado, Colorado Springs , Outlet Associate - Retail Support Center (Hancock & Academy), Hospitality & Tourism , Colorado Springs, Colorado

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