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Medical Receptionist

Company: University of Colorado
Location: Colorado Springs
Posted on: November 24, 2022

Job Description:

Envision yourself in a collaborative, inclusive, and innovative work environment that has a deep commitment to position our graduates for success in their professional and personal lives. Visualize applying your energy and skills for an organization that respects and cares about its employees enough to offer some of the best benefits of the industry while encouraging every team member to grow, collaborate, and provide input on how to consistently make the workplace a place people love to work. Imagine working at a college that welcomes everyone - students, faculty, staff, and community members - regardless of their backgrounds, beliefs, or traditions. If what was just described is what you look for in a workplace, welcome to the University of Colorado Colorado Springs (UCCS)!

The Beth-El College of Nursing and Health Sciences is seeking to fill a full-time, University Staff (unclassified) - Medical Receptionist position. The Medical Receptionist will serve as a liaison between patients, providers, and the community; meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; and use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence. The Medical Receptionist will create a positive impression for each patient, family member, visitor, and staff while performing registration tasks. This includes obtaining the demographic and financial information required to complete the patient registration process. Under minimal supervision, performs a variety of clerical duties. Pre-register patients for scheduled services. Determines the correct account type for registration according to service. The goal is to assist and maintain an effective working relationship and good customer service with all Lane Center Clinics. The job scope requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. The Medical Receptionist must be able to work in a fast-paced environment and take appropriate action. This person is a resource for staff, clinic providers, and the community. They work with a multidisciplinary team of nurse practitioners, licensed professional counselors, and registered dietitians.

This position is responsible for front office clinical activities that include scheduling patient appointments, answering the telephone, providing responsive customer service, collecting co-payments, following billing and collection procedures, and maintaining/verifying patient demographic information in the EHR (Electronic Health Record), including current active insurance and collecting and entering office visit transactions.

Who We Are:

The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado system and is home to over 9,000 undergraduate and 1,800 graduate students. UCCS offers 53 undergraduate degree programs, 24 graduate degree programs, and 8 doctoral programs. UCCS is also home to the world's only Bachelor of InnovationTM program, which allows our graduates to master multi-disciplinary skills and graduate ready to create real change in the world. UCCS was recently classified as a "High Research Activity" university by the Carnegie Foundation and takes pride in being the only higher education institution in southern Colorado that explicitly includes research as part of its mission. We have a strong focus in fueling student success by creating, using, and maintaining a multitude of offices - First Year Experience, Excel Centers, Academic Advising, and the Career Center just to name a few. Overall, UCCS is constantly focused of preparing our students to have success in the future, and we understand that every single employee on our campus has a significant effect on that focus.

The city, which was recently ranked as the number two Best Places to Live by U.S. News & World Report in 2022, known as Olympic City USA, rests at the base of Pikes Peak, the inspiration for the song "America the Beautiful" and a must-see for residents and visitors alike. The 14,115 foot summit is just one of dozens of area attractions, including scenic trails, museums, parks, a zoo and more. With a mild climate and 247 days of sunshine each year, the Springs boasts some of the state's best recreation opportunities.

Job Duties:

* Answers phone and schedules appointments after triaging the needs of patients for Beth-El clinics (PCC, PNC).

* Assists patient registration, answering patient calls, and other duties as assigned.

* Registers patients upon check-in using the electronic record system (EHR system).

* Coordinates with the clinic staff to meet patient records release requests, following the clinic's established processes and HIPAA guidelines.

* Collects co-pays or co-insurances per financial policy. Communicates payment options.

* Performs daily review of clinic schedules and miscellaneous clerical duties to ensure proper patient flow in the clinic.

* Works with the clinical team to triage walk-in requests for appointments.

* Provides self-pay appointment charge sheets for the clinic and enters them into EHR.

* Collects and distributes all Lane Center mail operations.

* Process emails for both clinics (PCC, PNC).

* Represents the clinic in assisting clients with billing-related matters, assisting clients and/or staff in resolving insurance-related problems.

* Works with support staff, providers, and the clinic manager to implement clinical processes to maintain efficient workflow.

* Enters data from client intake paperwork, surveys, and scans documents into the EHR.

* Ensures that all policies and procedures are updated and retained in the shared UCCS database

* Performs all front desk data entry functions in the EHR.

* Maintains accurate records of clinic office supply inventory, updating and ordering when needed.

* Preps future appointments by notating all required copays, paperwork, and account balances to address with patients upon check-in.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Job Competencies:

* Excellent organization, customer service, and communication skills

* Ability to collaborate with multiple departments

* Ability to create Microsoft Word, and Excel documents

* Ability to work independently

* Ability to triage acute care versus routine care visits

* Able to remain calm in emergency situations

* Complies with all applicable patient privacy requirements and always maintains patient confidentiality

Work Location: On-site

Remote work will be available for emergency events. This will be offered based on the emergency and allowance will come from leadership and the guidelines provided at the time of the emergency.

This position has been determined to be eligible for overtime (non-exempt) under the Fair Labor Standards Act (FLSA).

What We Offer:

Salary Range: Generally starting at $35,448-$42,936 per year

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The University of Colorado Colorado Springs offers excellent benefits), some of which include:

* Medical insurance, with the lowest cost option being $0 to the employee

* Dental, Vision, Life and Disability insurance

* Generous paid vacation and sick time accruals (14.67 hours of vacation and 10 hours of sick accrued per month, prorated if part-time)

* Mandatory retirement plans. Employees contribute 5% of their annual compensation. CU doubles that and contributes 10%

* Tuition Assistant Benefit available to you or a dependent

* Paid Parental Leave after 12 months of employment

* Off Campus Housing Resources

This position is dependent on the availability of auxiliary revenues funding.

Tentative Search Timeline:

* Priority will be given to applications submitted by November 13, 2022. However, this posting will remain open until filled.

* The potential dates for virtual on-demand interviews will be the week of November 13, 2022.

* The potential dates for interviews with the search committee and supervisor/appointing authority will be the week of December 5, 2022.

* The potential employee start date is December 2022.

The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check.

UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Alternative formats of this ad can be provided upon request for individuals with disabilities by contacting the Office of Human Resources at (719) 255-3372.

The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

Please note that while the position details both required qualifications as well as preferred qualifications below, we want applicants to be aware that they do not need to have all of the preferred qualifications to be considered for this position. If you meet the minimum qualifications, have passion for the work, along with experience in a related field, you are encouraged to apply. We encourage on-the-job training for any additional skills or knowledge that become relevant to the position.

Minimum Qualifications:

* High School diploma or GED

* Two years of general clerical experience

* One year of experience working as a medical front desk receptionist or as a medical administrative assistant

* One year of computer experience with Microsoft Office

* One year of experience in customer service

* One year of experience with basic financial transactions

* One year of EMR experience

Preferred Qualifications:

* Experience with medical billing/coding

* Experience with e-Clinical Works (EHR)

Physical Requirements:

While performing the duties of this job, the employee is frequently required to sit. Employee is occasionally required to stand and walk. Tasks may involve looking at computer screen continuously for long periods of time, hearing within normal range. The employee must occasionally lift and/or move up to 10 pounds.

To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.

Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date. If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.

Keywords: University of Colorado, Colorado Springs , Medical Receptionist, Healthcare , Colorado Springs, Colorado

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