Medical Payment Associate - Remote

Company: CSAA Insurance Group
Location: Colorado Springs
Posted on: August 6, 2022

Job Description:

Job Information

We are actively hiring for a Medical Pay Associate! Join us and support CSAA Insurance Group, a AAA Insurer, in achieving our goals.

Please note that this position can be based in the following states:

AZ, CO, CT, DE, FL, ID, IL, IN, KS, KY, MD, NV, NJ, NY, OH, OK, OR, PA, RI, TX, UT, VA, WA. We are also considering applicants outside of these states with the exception of AK, CA and HI.

* All applicants are to apply to this posting regardless of location. This role will be expected to work a Central Standard Time zone schedule.

Our Core Beliefs are the foundation of our culture. At CSAA Insurance Group, a AAA Insurer, we believe in Unwavering Integrity, Personal and Mutual Accountability, The Power of Inclusion, A Passion for Service Excellence, Thinking Big and Moving Fast, and Investing in Ourselves. Join us as a Medical Pay Associate and put these beliefs into play every single day!

Job Summary:

Handles to conclusion non-complex claims involving some or all: first-party Personal Injury Protection (PIP), Medical Pay, collision, loss-of-use, third-party property damage and third-party bodily injury exposures up to $3,000. In cases where complexity of file increases beyond proficiency level, file is escalated to next level for handling. Handles claims in multiple states. May take First Notice of Loss (FNOL) calls.

Essential responsibilities:

* Assigned as owning adjuster when injury exposure is identified for first-party medical benefits and any associated non-complex suffix.


* Resolves claims within authority level.


* May handle income continuation and essential services suffixes, and may handle liability investigations to determine the at-fault party and apply comparative negligence or issue denial of third-party property damage claims.


* Advises customer on coverages and benefit levels, explains the claim process, and collects required information.


* Researches to determine coverage eligibility for applicant(s) according to policy conditions.



What would make us excited about you:

* Bachelor's degree in business, insurance, or related field OR equivalent combination of education and experience.


* Ability to obtain licensing in required states.


* 1-2 years of claims experience preferred.


* Analytical, problem-solving, and organizational skills.


* Ability to work independently with strong decision-making ability.


* A passion for providing great customer service.


* Basic math and computer skills.


* Oral and written communication skills and good command of the English language (bilingual a plus!).


* Ability to thrive in a team environment.


* Ability to successfully complete training courses pertinent to job duties.


* Developing understanding of statutory and regulatory requirements.


* Ability to work extended hours and/or weekends as needed.



Why join us:

* Make a difference. We don't just go to work. We're a team of employees committed to AAA members, our communities and each other.


* Lifestyle. We drive strategy through innovation. We do honorable work, and we live our core beliefs.


* Recognition. We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!



Read more about what we offer and what it is like to be a part of our dynamic team at: Benefits (aaa.com)

Let's work together:

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. Our differences, visible and invisible, make every individual at CSAA Insurance Group unique and valuable. We strive to foster a culture where all employees feel a sense of belonging and can leverage their differences to thrive. We believe in embracing our unique identities, experiences, and points of view to advance our company and reflect our communities and members.

If reasonable accommodation is needed to participate in the job application or interview process please contact TalentAcquisition@csaa.com.

CSAA Insurance Group is an equal opportunity employer.

Per Nevada SB293 we are disclosing the compensation, or range thereof, for roles that will be, or could be, performed in Nevada. If performed in Nevada, this position has an hourly pay range of $19.43 - $24.28. In compliance of Colorado's Equal Pay for Equal Work Act (EPEWA) we are disclosing the compensation, or a range thereof, for roles that will be, or could be performed in Colorado. If performed in Colorado, this position has an hourly pay range of $18.43 - $23.03. The role includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay.

Please note, hourly or salary compensation, or the range of hourly or salary compensation available for a position may vary by location. We reserve the right to amend these benefits at any time and actual compensation will be determined at time of offer.

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Keywords: CSAA Insurance Group, Colorado Springs , Medical Payment Associate - Remote, Healthcare , Colorado Springs, Colorado