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Clinical Svcs Asst II

Company: Beacon Health Options
Location: Colorado Springs
Posted on: September 13, 2020

Job Description:

We Help People Live their Lives to the Fullest Potential!

For more than 30 years, Beacon has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 40 million people across all 50 states. At Beacon, we are committed to delivering a'world-class' candidate experience from the moment you click'Apply'! Our goal is to help you reach your fullest potential, while utilizing your talents and expertise to help us deliver on our promise.

Do you have a passion for helping others? If so, we are looking for you!

Beacon is currently seeking a Clinical Service Assistant to join our team out of Colorado Springs, CO. The Clinical Services Assistant II will serve as the primary telephone contact in our healthcare call center to assist callers and members with accessing mental health services.

What does a typical day look like?

  • A successful candidate will demonstrate a commitment to quality client/member service with

    a goal of assisting providers and members attain improved healthcare.

    • Responsible for maintaining phone coverage in a call center environment through answering

      incoming calls, monitoring CMS call management reports, and triaging calls to appropriate clinical personnel.

      • Assist members and providers who request authorizations and referrals to outpatient mental

        health care, which are completed using workflows and guidelines provided, and includes

        appropriate documentation in an electronic health record.

        • Responsible for the daily maintenance and management of provider requests for authorizations,

          claims assistance, or other requests, submitted through an online provider service.

          • Work must be completed in a timely and professional manner and may include making outreach

            telephone calls to the provider.

            • Primary contact for all provider questions involving single case agreements, treatment

              authorizations, and claims processes

              • Other duties as assigned

                What you Contribute?

                Education: High School diploma or GED required. Associates or Bachelor's degree in healthcare or business-related field is strongly preferred

                Knowledge, Skills& Abilities: Highly prefer experience working in a healthcare environment with a high level of professional customer service. At least three years of experience with call center customer service or healthcare administration with progressively greater responsibility is required. Knowledge of Colorado Medicaid a plus.

                What Makes Us Different?

                • Here, it's not just a job- it's an opportunity to change lives.
                • Our employees are learners, innovators and original thinkers.
                • Our mission and values guide the way we treat our members, providers and each other.

                  What We Have to Offer:

                  • Healthcare benefits available starting day 1!
                  • Health& wellbeing incentives, such as gym membership reimbursement
                  • 401K with company match to help reach your future financial goals
                  • Generous PTO, because we know life happens outside of work

                    If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started!

                    Click below on"Apply for this Position" to create a profile and apply for the position

                    Beacon Health Options company, is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

                    At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email ( Only candidates who have applied for an open position through our Careers page ( will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.





Keywords: Beacon Health Options, Colorado Springs , Clinical Svcs Asst II, Healthcare , Colorado Springs, Colorado

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