Inside Sales Supervisor, Government Programs - Colorado Springs, CO
Company: UnitedHealth Group
Location: Colorado Springs
Posted on: May 12, 2022
|
|
Job Description:
UnitedHealthcare is a company that's on the rise. We're
expanding in multiple directions, across borders and, most of all,
in the way we think. Here, innovation isn't about another gadget,
it's about transforming the health care industry. Ready to make a
difference? Make yourself at home with us and start doing your
life's best work.(sm)
The Inside Sales Supervisor is responsible for achieving results by
providing frontline leadership, management and coaching to a team
of telesales agents who are responsible for enrolling consumer
prospect into UnitedHealthcare Medicare Solutions plans.
Responsibilities include motivation, resource management, coaching
and training of staff. This position reports to the Inside Sales
Manager for the site.
Primary Responsibilities:
Coach and motivate agents to achieve or exceed sales targets with a
focus on quality and compliance
Supervise the daily activities of the team by reviewing and
analyzing calls / reports, assessing areas of opportunity, managing
work assignments and assuring agents are providing a positive
consumer experience
Develop staff by providing one-on-one coaching, conducting role
plays and team meetings
Partner to deliver training and other opportunities of professional
development for agents
Partner with peer leaders to build and maintain a positive culture
within the organization
Provide and receive constructive feedback from/to peer leadership
team
Coordinate department activities to ensure agents can sell with
accuracy and efficiency
Partner with other leaders in the organization to evaluate,
coordinate and communicate changes with your team
Daily operation of your team
Identify compliance and quality improvements and initiate
corrective actions
Partner on projects related to systems, processes or
inter-department initiatives
Participate in staff recruiting, selection, orientation and
training
Identify issues, training needs and develop and maintain processes
within the department
Perform other related duties as required to achieve the goals and
objectives of the company and department
Demonstrated Skills:
Success driven manager / leader who has demonstrated
Ability to provide leadership and directions
Solid communication, interpersonal skills and presentation skills;
able to work with team members and all levels within the
organization
Relationship building skills; ability to build and maintain
meaningful and professional relationships with team and peers
Sound analytical problem-solving skills
Project management skills - such as identification of resources,
development and communication of objectives, successful
implementation of schedules and timelines, meeting leadership and
project status reporting, and review and follow up with project
results
Solid technical, analytical and computer skills
Organizational skills and ability to multi-task
Hard work, honesty, integrity and unwavering business ethics
Ability to handle and maintain confidentiality of company-sensitive
data
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
Required Qualifications:
A state life/health insurance license is a requirement for this
position. If you do not already have a valid life/health insurance
license, must be willing to obtain a (company sponsored) state
health and life insurance license
2+ years of experience in a sales, call center or production
environment
Leadership experience in a production or call center
environment
Proficiency in MS Office (Word, Excel, PowerPoint & Outlook)
Reside in or within commutable distance to Denver, CO
Full COVID-19 vaccination is an essential requirement of this role.
Candidates located in states that mandate COVID-19 booster doses
must also comply with those state requirements. UnitedHealth Group
will adhere to all federal, state and local regulations as well as
all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance
Preferred Qualifications:
Undergraduate degree or equivalent years of experience
Active CO health/life insurance license
Medicare, managed care, insurance or financial services industry
experience
Medicare, Insurance or financial services industry experience
To protect the health and safety of our workforce, patients and
communities we serve, UnitedHealth Group and its affiliate
companies require all employees to disclose COVID-19 vaccination
status prior to beginning employment. In addition, some roles and
locations require full COVID-19 vaccination, including boosters, as
an essential job function. UnitedHealth Group adheres to all
federal, state and local COVID-19 vaccination regulations as well
as all client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment
Careers at UnitedHealthcare Medicare & Retirement. The Boomer
generation is the fastest growing market segment in health care.
And we are the largest business in the nation dedicated to serving
their unique health and well-being needs. Up for the challenge of a
lifetime? Join a team of the best and the brightest to find bold
new ways to proactively improve the health and quality of life of
these 9 million customers. You'll find a wealth of dynamic
opportunities to grow and develop as we work together to heal and
strengthen our health care system. Ready? It's time to do your
life's best work.(sm)
Colorado Residents Only: The hourly range for Colorado residents is
$21.63 to $48.08. Role is also eligible to receive bonuses based on
sales performance. Pay is based on several factors including but
not limited to education, work experience, certifications, etc. In
addition to your salary, UnitedHealth Group offers benefits such
as, a comprehensive benefits package, incentive and recognition
programs, equity stock purchase and 401k contribution (all benefits
are subject to eligibility requirements). No matter where or when
you begin a career with UnitedHealth Group, you'll find a
far-reaching choice of benefits and incentives.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Colorado Springs , Inside Sales Supervisor, Government Programs - Colorado Springs, CO, Government & Protective Services , Colorado Springs, Colorado
Click
here to apply!
|