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Director, Business Continuity Incident Management

Company: Comcast Technology & Product
Location: Colorado Springs
Posted on: November 11, 2019

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 40 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Day 1 benefits for new hires! Summary The Director of Business Continuity will lead business continuity and incident response operations for Comcast's West Division. The role is responsible for providing strategic leadership for Business Continuity Management System (BCMS) activities (policy, planning, implementation and operation, performance assessment, management review, improvement, and documentation providing auditable evidence). The Director of Business Continuity is responsible for the management of the West Division Business Continuity Office (BCO). Responsibilities of the role include developing and delivering business continuity and incident response programs that effectively align with Comcast enterprise standards and guidelines; provides an overall program management strategy; internal consulting, as necessary; builds and maintains organizational knowledge as it relates to the function of managing projects and programs. This position reports directly into the Sr. Director of Security for Comcast's West Division. Employees at all levels are expect to: Understand our Operating Principles; make them the guidelines for how you do your job Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences Win as a team - make big things happen by working together and being open to new ideas Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers Drive results and growth Respect and promote inclusion and diversity Do what's right for each other, our customers, investors and our communities Core Responsibilities Provides overall direction and leads BCMS activities for the West Division of Comcast Cable Corporation Directs and develops business continuity, incident response and disaster response strategies, roadmaps and plans to effectively manage risk, respond to incidents and supports continuity of operations. Lead business continuity planning and process, including conducting Business Impact Analysis (BIA's), Location Risk Assessments (LRA's), testing/auditing, plan creation and maintenance as well as related training. Ensure Senior Management's involvement with BCMS through proper support and commitment to the program Directing and influencing resources (teams of both permanent and contractor positions) in the scoping, development, testing and annual updating of end-to-end BC/DR plans for each Comcast line of business. Ensure business lines (by market segment) have appropriate, disaster response escalation procedures, and level of testing Manage the strategic risks identified after completion of Business Impact Assessments (BIAs), Technology Risk Assessments (TRAs), and Location Risk Assessments (LRAs), coaching key business leaders to make critical risk tolerance decisions balancing complex value vs. cost decisions Facilitate the determination and selection of continuity strategies with Senior Management Ensure all relevant teams, technologies, and locations have continuity plans commensurate with their level of criticality to key business processes Understand and identify the legal/ regulatory requirements of Comcast customers (internal and external) as it pertains to continuity of operations, implementing, maintaining, and documenting procedures. Facilitate the documenting of procedures on how Comcast West Division will communicate, manage, respond, and recover from disruptive incidents impacting operations Ensure vendor management process is modified and maintained to include requirements for BC/DR for all third-party vendors Design scenarios and conduct exercises that test end-to-end resiliency of operations and products/services Collaborate with Legal and Product owners to establish process for developing auditable BC/DR information that can be reviewed by necessary customers Develop annual summary of BC/DR risks within the West Division to incorporate into Corporate/ Cable's Enterprise Risk Management (ERM) process and board reporting Executes and oversees project management processes. Oversees program budgets. Develops cross-functional plans, objectives, and strategies. Interprets company goals into functional goals and strategies. Recommends and implements corrective action and management action plans, as necessary, to improve program performance. Consistent exercise of independent judgment and discretion in matters of significance. Other duties and responsibilities as assigned. Education Level - Bachelor's degree or equivalent, Master's degree preferred Field of Study - Business, Engineering Years of Experience Generally, requires 10+ years related experience at the enterprise-level Minimum 8 years of progressively responsible experience Additional Requirements Experience leading BC/DR activities Industry experience (technology, media and entertainment) a plus Certifications in Business Continuity or Emergency Management strongly preferred (e.g. CBCP, CEM, etc.) Cross-functional leadership experience Proficient in use of Microsoft Office suite (e.g. Excel, PowerPoint, Visio) Familiarity with business continuity software or other relational database environments Ability to work in a complex, dynamic and fast-paced environment with strong project management skills that include: prioritizing tasks, balancing workload between multiple projects, anticipating next steps, and adapting to change Demonstrated ability to lead through influence Strong communications skills both written and verbal Strong interpersonal skills exhibited in the form of relationship management, collaboration Strong executive presence, demonstrating ability to develop and maintain executive relationships Travel: Yes, approximately 20% annually Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast Technology & Product, Colorado Springs , Director, Business Continuity Incident Management, Executive , Colorado Springs, Colorado

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