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Program Manager 2

Company: Comcast Technology & Product
Location: Colorado Springs
Posted on: July 16, 2019

Job Description:

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services. Job Summary: Responsible for managing the complete life cycle of straight-forward to moderately complex projects/orders with assigned MSP (Reseller) Account orders, to include training, guidance, planning, execution, and delivery to ensure planned/budgeted results are achieved on time. Manages Business Operational processes connected to the success of automation (portal) and operational chain management. Develops Quarterly Business Report reporting, manages timelines, and ensures progress-to-plan, as well as tracking critical project achievements. Coordinates the activities of a cross-functional internal Comcast Support team including exempt and non-exempt employees. Works with moderate guidance in own area of knowledge. Core Responsibilities: - Understands the scope of programs as defined by the product, business requirements, and the process. Actively participates in the key planning of milestones drives alignment to these milestones. - Drives the development and implementation of key goals, objectives, and success criteria for. Ensures clear communication and alignment with stakeholder and delivery teams in cross-functional departments. - Works with senior staff members to identify and obtain participation from required cross-functional core teams to support projects - Manages all assigned MSP Channel projects to completion, ensuring on-time delivery, the meeting of timeframe and SLA demands, and maintenance of overall project ownership. - Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Works with senior staff members to manage proposed changes to parameters and appropriate processes. - Serve as liaison with Divisional and Regional market resources to markets, systems, and resources for deployment. - Facilitates weekly project and/or Operational meetings with assigned MSP Accounts - Consistent exercise of independent and collaborative judgment and discretion in matters of significance. - Delivers on commitments while demonstrating a high level of integrity and respect for all teammates and stakeholders. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned. Job Specification: - Bachelors Degree or Equivalent - Business, Project Management experience - Telecom experience - Independently motivated contributor - Generally requires 2-5 years related experience Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences - Win as a team - make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers - Drive results and growth - Respect and promote inclusion and diversity - Do what's right for each other, our customers, investors, and our communities Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast Technology & Product, Colorado Springs , Program Manager 2, Executive , Colorado Springs, Colorado

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