Global End User Experience (EUX) Director
Company: Western Union
Location: Denver
Posted on: May 28, 2025
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Job Description:
Global End User Experience (EUX) Director - Denver, Colorado
Do you want to make a global impact supporting a global Digital
Financial Services organization? Are you a strategic IT leader who
excels in a dynamic, fast-paced environment? Does joining a global
company that invests in its people and builds their capabilities to
adapt, develop, and innovate sound interesting to you? Then it is
time to join Western Union as a Global End User Experience
Director.
Western Union powers your pursuit.
As the Global End User Experience (EUX) Leader, you are accountable
for ensuring the delivery of a consistent, reliable, and modern end
user experience for our global workforce of 16K (including both
employee and contractor). Your role will encompass strategic
oversight, budgetary management, platform optimization, and team
leadership to drive continuous improvement and innovation across
all facets of End user Experience. The globally distributed team
spans 15+ countries and coordinates efforts with more than 50
support vendors. End User Experience includes EUX Engineering,
Provisioning & Lifecycle, Helpdesk support, Asset management and
Device & Equipment refresh or collection requirements, Office,
Agent, and Owned Store location support.
The role is responsible for working collaboratively with major user
segment leadership to ensure EUX delivers on requirements and
expectations including Executive Leadership, Operations,
Technology, Sales, back office and others. You will work closely
with security and compliance to ensure devices are secure and meet
compliance requirements. You will also be the executive contact and
sponsor for EUX vendor relationship and vendor
management.Additionally, you will establish key metrics to provide
stakeholders with visibility into the compliance and performance of
the EUX environment.
Role Responsibilities
Role Requirements
We make financial services accessible to humans everywhere. Join us
for what's next.
Western Union is positioned to become the world's most accessible
financial services company - transforming lives and communities.
We're a diverse and passionate customer-centric team of over 8,000
employees serving 200 countries and territories, reaching customers
and receivers around the globe. More than moving money, we design
easy-to-use products and services for our digital and physical
financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our
employees in achieving their professional aspirations. You'll have
plenty of opportunities to learn new skills and build a career, as
well as receive a great compensation package. If you're ready to
help drive the future of financial services, it's time for Western
Union. Learn more about our purpose and people at
https://careers.westernunion.com/.
Salary
The base salary range is $ 146,307.75 - 220,000.00 USD per year,
total on target compensation includes a base salary plus annual
incentives that align with individual and company performance.
Actual salaries will vary based on candidates' qualifications,
skills, and competencies.
Benefits
You will also have access to short-term incentives, multiple health
insurance options, accident and life insurance, and access to
best-in-class development platforms, to name a few (). Please see
the below benefits specific to your location and note that your
recruiter may share additional role-specific benefits during your
interview
process or in an offer of employment.
Your US specific benefits include:
Western Union values in-person collaboration, learning, and
ideation whenever possible. We believe this creates value through
common ways of working and supports the execution of enterprise
objectives which will ultimately help us achieve our strategic
goals. By connecting face-to-face, we are better able to learn from
our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three
categories. Western Union has determined the category of this role
to be Hybrid. This is defined as a flexible working arrangement
that enables employees to divide their time between working from
home and working from an office location. The expectation is to
work from the office a minimum of three days a week.
For residents of Colorado, California, Connecticut, Delaware,
Minnesota, and Pennsylvania: Please do not respond to any questions
on this initial application that may seek age-identifying
information such as age, date of birth, or dates of school
attendance or graduation. You may also redact this information from
any materials you submit during the application process. You will
not be penalized for redacting or removing this information.
We are passionate about diversity. Our commitment is to provide an
inclusive culture that celebrates the unique backgrounds and
perspectives of our global teams while reflecting the communities
we serve. We do not discriminate based on race, color, national
origin, religion, political affiliation, sex(including pregnancy),
sexual orientation, gender identity, age, disability, marital
status, or veteran status. The company will provide accommodation
to applicants, including those with disabilities, during the
recruitment process, following applicable laws.
#LI-RM1
Estimated Job Posting End Date:
07-31-2025
This application window is a good-faith estimate of the time that
this posting will remain open. This posting will be promptly
updated if the deadline is extended or the role is filled.
Keywords: Western Union, Colorado Springs , Global End User Experience (EUX) Director, Executive , Denver, Colorado
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