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Bank Fraud Operations - Issues Management Principal

Company: USAA
Location: Colorado Springs
Posted on: July 8, 2024

Job Description:

Why USAA?Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityAs a dedicated Bank Fraud Operations - Issues Management Principal, you will independently and regularly deliver effective, specialized regulatory solutions and counsel on key compliance issues to senior executive leaders for the assigned line of business. You will provide leadership and direction on highly complex and unique matters of significance bringing to bear deep subject matter expertise and thought leadership. Additionally, you will partner with and engages Legal, Enterprise Compliance, Risk and IT partners on the development and implementation of regulatory risk mitigation strategies and solutions for first line of defense. You will also measurably increase organizational risk controls and compliance. And provide leadership and direction to ensure processes and procedures are in place to monitor and run regulatory risk.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL OR This position can work remotely in the continental U.S. with occasional business travel.Relocation assistance is not available for this position.What you'll do:

  • Oversee, guide, and drive the implementation, development, and maintenance of risk management solutions, enabling awareness of changes in the regulatory environment and management of downstream impacts.
  • Stay current on laws, regulations and industry standards and serves as a trusted strategic advisor and thought leader to senior leadership, EC and/or Board members. May independently provide advice directly to the line of business President.
  • Collaborate with a cross-functional team across enterprise, to include Compliance, Risk, Legal and IT partners to lead the design, development and implementation of strategic, technical, and non-technical solutions that protect and minimize regulatory risk.
  • Demonstrate expert-level thought leadership towards strategy development and applies technical subject-matter-expertise to produce innovative solutions for complex work deliverables in support of departmental initiatives.
  • Support and engage, as appropriate, in discussions with relevant regulators (e.g. Federal Reserve, OCC, CFPB, FDIC) on the business regulatory Risk control program and results.
  • Oversee risk and/or quality control improvements and drive strategic mitigation recommendations for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/operational improvements.
  • Responsible for long-term initiatives, ad hoc requests, issues, and ongoing risk management responsibilities.
  • Consult for other business divisions on control design to address strategic, operational, financial, and regulatory risks.
  • Establishes and monitors key performance and Risk indicators/metrics to assist with the early identification of Risk trends.
  • Responsible for the governance, administration of compliance and operational documents and for the governance, maintenance, and enforcement of operating procedures.
  • Ensure risks associated with business activities are identified, measured, and controlled in accordance with risk and compliance policies and procedures.What you have:
    • Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
    • Minimum 10 years' Risk Management, Audit, and/or Compliance experience within a financial services industry to include 6 years of specific SME experience and accountability for designing and implementing Risk management technical and non-technical strategies and solutions.
    • Working knowledge/experience with IT in developing, designing, and implementing technical solutions.
    • Strong understanding of business operations and management, to include end-to-end processes and organizational dependencies.
    • Extensive experience and knowledge of compliance laws, rules, and regulations including relevant industry standard processes across a broad range of financial products and services to meet regulatory guidelines.
    • Mastery of risk management consulting skills to include collecting and synthesizing business requirements and communicating and/or facilitating constructive opportunities to a variety of audience levels such as the executive council, legal counsel, law enforcement, regulators, and examiners.
    • Executive-level mastery of property & casualty insurance or banking regulatory requirements, Risk management principles and operational risk concepts.
    • Demonstrated ability to navigate and operate across multiple levels of a large, highly matrixed organization.
    • Ability to establish rapport with key partners and work with businesses and functions to facilitate the successful implementation of Compliance Risk Management Programs.
    • Strong understanding of risk and corporate governance practices, and the functions of a three lines of defense risk management structure.
    • Subject matter expertise of enterprise risk and compliance frameworks, policy development and implementation.
    • Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.What sets you apart:
      • Deliver with urgency and efficiency in directing tactical response to operational issues and resolution activities
      • Collaborate with business partners to establish a revitalized Culture, creating enhanced accountability as it relates to fraud mitigation, member experience and controls execution.
      • US military experience through military service or a military spouse/domestic partnerThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230.00 - $264,200.00.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. -USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, Colorado Springs , Bank Fraud Operations - Issues Management Principal, Executive , Colorado Springs, Colorado

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