Colorado- Assistant Manager
Company: Abba Eye Care-Nevada
Location: Colorado Springs
Posted on: May 24, 2023
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Job Description:
- About the CompanyAEG Vision ("AEG") is the market-leading
manager of full-scope optometry practices throughout the country.
The optometry practices under management maintain the local brand,
practice staff, store associates, and patients, while AEG invests
in medical equipment, technology, infrastructure, and the team in
order to elevate the patient experience. AEG's core purpose is to
"improve the health of our community by helping our neighbors see
better and look their best, one patient at a time." We are
assembling a team of experienced industry professionals to help
build AEG into the best place to work and ensure that each patient
of the practices under management has an outstanding patient
experience. -About the JobAbout the Company
AEG Vision (or "AEG") is building a market-leading group of
full-scope optometry practices through the acquisition of regional
eyecare groups and independent optometry practices. AEG maintains
the local brand, practice staff, store associates, and patients of
its acquisitions -- while investing in medical equipment,
technology, infrastructure, and the team in order to elevate the
patient experience. AEG's core purpose is to "improve the health of
our community by helping our neighbors see better and look their
best, one patient at a time". We are assembling a team of
experienced industry professionals to help build AEG into the best
place to work and have an outstanding patient experience.
About the role
Assistant Managers supports the Practice Managers in overseeing all
day-to-day store operations. They supervise all practice employees,
ensuring AEG policies and procedures are followed, standards are
enforced, and all patients' needs are met. An Assistant Manager
works on the sales floor and assists the Opticians with sales and
troubleshooting, and helps resolve customer service issues.Duties
and Responsibilities
* Resolves customer service issues/complaints regarding products
and/or services; issues refund to patients; Signs off on spectacle
remakes.
* Monitors patient flow (appointments and walk-ins), ensuring
on-time practice performance. Helps move patients though without
disruptions, communicates with the Technicians regarding schedule,
and checks in on patients in the lobby.
* Monitors associates break times, ensuring everyone receives
breaks as required by law and company policy.
* Participates in interviewing and selection of new practice
employees.
* Participates in employee disciplinary actions if necessary.
* Documents any employee relations issues, escalates to Practice
Manager or HR as appropriate.
* Resolves conflict between associates, escalates to Practice
Manager or HR as appropriate.
* Together with Practice Manager, organized and leads staff
meetings.
* Provides ongoing feedback to employees.
* Facilitates training for new team members.
* Demonstrates cost awareness and makes suggestions on improving
store's efficiency.
* Monitors associates opening and closing duties, ensuring store is
clean, organized, and well-stocked.
* Once a year, or as necessary, participates in store
inventory.
* Other duties as assigned by the Practice
Manager.QualificationsEducation
* High school diploma or equivalent
* ABO Certification preferred but not necessaryExperience
* Extensive optical experience required
* Experience with customer service and/or sales
* Management experience preferredKnowledge, Skills, Abilities, and
other Characteristics
* Excellent interpersonal and customer service skills
* Computer literacy and data entry
* Ability to read and understand basic financial statements
* Strong organizational skills and attention to detail
* Strong communication skills (verbal and written)
* Strong analytical and problem-solving skills
* Strong conflict resolution skills
* Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs
a day -Pay Range: -Hourly pay rate: $15.00 to $21.00 plus
commissions, depending on experience and geographical
locationBenefits:
Keywords: Abba Eye Care-Nevada, Colorado Springs , Colorado- Assistant Manager, Executive , Colorado Springs, Colorado
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