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Shop Manager - Conifer, CO

Company: Dutch Bros Coffee
Location: Colorado Springs
Posted on: January 20, 2023

Job Description:

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Position Overview

Being the Shop Manager it is your duty to drive your shop's success, hitting labor and sales targets as set by the Regional Manager and Regional Operator. Providing leadership for the crew through being the example and providing training as needed. Following set building, health, and Dutch culture standards; remaining compliant in all areas at all times. Creating a platform for finding, defining, and attaining each individual's compelling future goals.

Key Result Areas (KRA):

Ensure that the shop has the right people doing the right things in the right way to deliver a fun-loving mind-blowing experience for every customer:

  • Oversee and be responsible for all the employees at your shop: hiring, training, coaching and discipline, etc.
  • Ensure the shop is prepared to serve customers each day and that it meets all QA standards
  • Maintain good business practices as outlined by management (ex: labor targets, cost of goods, customer experience scores, etc)

    Lead, inspire, and develop each member of the crew to achieve our mission:

    • Primary responsibility is to model and meet all expectations of all positions under your supervision
    • Oversee the coaching and discipline process at the shop
    • Hold shop meetings

      Teach and prepare the crew to achieve company-wide goals and initiatives:

      • Communicate and prepare the crew for all upcoming specials, promotions, standard changes, etc
      • Communicate with your Regional Shop Manager and/or Regional Operator and assist in identifying and remedying problems deserving attention. (ex: maintenance needs)
      • Be a good teammate and role model. Lead/attend mandatory meetings. Know your resources and adhere to all company policies and procedures as laid out in the Employee Handbook
      • Other duties as assigned

        Employee Benefits & Perks
        • Paid Volunteer Hours
        • 401(k) Eligibility after 1 Year (Must be 18 years of age and work 20 hrs/week)
        • Education Benefit Program (Eligible after 1 Year)
        • Employee Assistance Program (Legal Services, Confidential Counseling, Financial Services, etc.)
        • Culture of Wellness & Wellbeing
        • Free Dutch Bros Swag
        • Free Coffee

          Job Qualifications

          • No disciplinary action for the past 90 days (Required)
            • Disciplinary action defined as: a coaching conversation resulting in the completion of formal documentation with signatures.
            • Must have the desire to become an Operator
            • Must have Dutch Bros Assistant Shop Manager experience
            • Must score 80% or higher on most recent leadership survey, with over 80% participation from crew
            • Prerequisite to employment is to obtain and maintain a Food Handler Permit/Certification as required based on state/local regulations.
            • Ability to complete, pass and maintain mandatory certificates, trainings, and knowledge tests under the Dutch Bros required standards for company policies, and federal, state, and/or local regulations.

              Competencies

              • Adaptable
              • Excellent Communicator
              • Conflict Management
              • Problem Solving & Decision Making
              • Active Listening
              • Team Development
              • Influence
              • Delegation
              • Adaptability
              • Professionalism
              • Strategic Application

                Physical Requirements

                • Constant standing/walking, up to 10 hours at a time
                • Occasional stooping, kneeling or crawling
                • Occasional pushing, pulling, lifting, or carrying up to 50 lbs
                • Occasional ascending or descending on ladders and ramps
                • Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine
                • Constantly receiving detailed information through oral communication
                • Constant clarity of vision at near and/or far distances
                • Constant cash handling requiring mental math
                • Constant talking, expressing or exchanging ideas by means of verbal communication

                  Compensation:

                  $19.11 + tips

                  If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!

Keywords: Dutch Bros Coffee, Colorado Springs , Shop Manager - Conifer, CO, Executive , Colorado Springs, Colorado

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